Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
Company replied
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Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... See more
Company replied
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... See more
Company replied
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... See more
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Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3k reviews
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Reply from DFS Furniture - Derry Londonderry
Good Afternoon Paul,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great staff and very helpful
26 December 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us such positive feedback regarding our team and their helpfulness.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our sales assistant; thank you for your helpful feedback.
Kind Regards,
Vanessa
DFS Customer Support
staff friendly and welcoming
staff friendly and welcoming. a very knowledgeable staff member approached us and was more than helpful, couldnt do enough for us. found exactly what we wanted .definitely recommended.
3 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great shopping experience
James gave us a little time to browse first, then approached us to explain the outlay of the store. He then gave us more time to browse and when we had finished browsing he then came to help make our choice. He came across very polite, knowledgeable and friendly
3 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that James met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Good
All good store was quiet but only 3 reps on so did have to wait and go looking someone for help. Everything else ok
1 January 2026
Reply from DFS Furniture - Derry Londonderry
We're glad you had a good experience. We appreciate your patience due to the wait for assistance; we'll use your feedback to improve our staffing. Thanks!
Kind Regards,
Vanessa
DFS Customer Support
Emer was great
Emer in crescent link Derry was great. So easy to talk to and never gave the hard sell. Thanks. Looking forward to our new corner sofa and two seater coming.
1 January 2026
Reply from DFS Furniture - Derry Londonderry
We're glad you felt comfortable and valued our straightforward approach. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service in the store Stevie…
Excellent service in the store Stevie showed us around all the sofas and was attentive to our needs we bought one in the end and the order went through very smoothly .
31 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you received excellent service and that our team member was attentive to your needs. We appreciate you mentioning how smoothly the order went through.
Kind Regards,
Vanessa
DFS Customer Support
Brilliant service from stevie
Stevie was Brilliant from start to finish very helpful and pleasant..he explained everything clearly and slowly making sure I understood everything
31 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that our team member was helpful and pleasant! We appreciate you mentioning how clearly everything was explained. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
James was very helpful and explained…
James was very helpful and explained everything very well.
Great customer service.
31 December 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us a wonderful review! We're so glad to hear the information was explained well and the service was great.
Kind Regards,
Vanessa
DFS Customer Support
James was helpful and gave excellent…
James was helpful and gave excellent ervice from start to finish and made the experience easy and pleasant.
30 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that the service you received was excellent and helpful. We appreciate you taking the time to share your pleasant experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Fab service
Elaine was brilliant and very informative about the sofa I chose. Also the manager was also very helpful with colour choices. Good experience all around.
29 December 2025
Reply from DFS Furniture - Derry Londonderry
Good afternoon Gayle,
Thanks for your lovely feedback, we’re glad to hear Elaine met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The sales team were very good and…
The sales team were very good and assisted us in every step of the way and made us feel comfortable, thank you Steve
28 December 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and friendly
Elaine was very helpful and friendly. She took the time to sit and discuss everything with us to keep us right. Massive help
26 December 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Elaine was absolutely fantastic talking…
Elaine was absolutely fantastic talking both Andrea and I through the purchase of our new Sofa today. Elaines knowledge and expertise shone through with every question we had. Honesty and integrity was evident with everything we done today, this coupled with a lovely warmth, she's a genuinely lovely girl. Such a testament and asset to DFS, Elaine would ensure we would recommend DFS and indeed return to them again.
28 December 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
James was brilliant and v helpful in…
James was brilliant and v helpful in all his dealings with us. Attentive, knowledgable and enthusiastic which made the process enjoyable and easy. There is a warm and welcoming atmosphere and I felt the culture is one of putting the needs of the customer first.
We are thrilled with our purchase and the Arizona Fabric is to die for!!
Highly recommend James and DFS Derry!!
A v Big Thank you from Mike and Sue Conway.
20 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you found your experience enjoyable and easy. We appreciate you mentioning the welcoming atmosphere and the team's attentiveness. It's great to know you are thrilled with your purchase and the fabric. Thank you for your recommendation!
Kind Regards,
Vanessa
DFS Customer Support
The staff member was charming
The staff member was charming, knowledgeable and courteous!
27 December 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your thoughts and are so happy to hear you found our staff charming, knowledgeable, and courteous!
Kind Regards.
Vanessa
DFS Customer Support
Guaranteed Christmas delivery
Rushed our delivery to be “ready for Christmas” then preceded to send to different coloured sofas. Absolute disaster
This is the order of my sofa not pillows I ordered after
23 December 2025
Reply from DFS Furniture - Derry Londonderry
We regret that your order arrived in the wrong colour after being rushed for Christmas.
After looking into your order we are able to see this order was made on the 28/12/25 and has not yet been delivered yet. If you require any assistance please do contact us on 0333 99 99 777.
Kind Regards,
Vanessa
DFS Customer Support
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