Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
Company replied
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See what reviewers are saying
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... See more
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... See more
Company replied
Perfectly smooth transaction & very happy with sales staff who were informative in helping me choose what I wanted. Great service overall.
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3k reviews
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Scottish saleswoman
Scottish woman (sorry can’t remember your name) who sold me sofa bed was great. Knows her stuff. Kind and patient. Whatever you’re paying her, pay her more.
24 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience. Staff fantastic
Friendly approachable staff. The knowledge of the products. Great experience could have sat chatting all day. No pressure to buy. Overall fantastic 👌
18 January 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good morning,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Love our new Sofa
Love our new Sofa.
Everything was explained about warranty and delivery times. Got it on the sale too
17 January 2026
Reply from DFS Furniture - Derry Londonderry
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Gary was very helpful and…
Gary was very helpful and knowledgeable, was not pushy and answered all our questions.
14 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales rep Eimear
The sales rep Eimear. She was patient, knowledgeable and pleasant.
It was a pleasure dealing with her.
Very happy with the experience and our purchase.
14 January 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was patient, knowledgeable, and pleasant. We're glad you're happy with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience; we are so glad our staff were helpful and knowledgeable for you.
Kind Regards,
Vanessa
DFS Customer Support
Staff member was very helpful and took…
Staff member was very helpful and took his time with us.
8 January 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that our staff member was helpful!
Kind Regards,
Vanessa
DFS Customer Support
Had to go looking for a salesperson…
Had to go looking for a salesperson lots of hidden costs
7 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning Sean,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Recently purchased a fabulous suite of…
Recently purchased a fabulous suite of furniture. I was so impressed with the staff who made the purchase so professional and friendly! highly recommended
30 December 2025
Reply from DFS Furniture - Derry Londonderry
Good morning Maeve,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service
I dealt with Elaine in store and she was so helpful and demonstrated how to care for the leather sofa that I had purchased. She is a great asset to the store as I left a very satisfied customer feeling happy and confident with my choice
6 January 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing this amazing review. We're so glad to hear that our colleague was helpful and that you feel happy with your purchase. Thank you for your feedback!
Kind Regards,
Vanessa
DFS Customer Support
The sales lady was very great
The sales lady was very great. She explained everything in detail and was very patient with us in our indecisiveness. Very friendly indeed
30 December 2025
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Afternoon Paul,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great staff and very helpful
26 December 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us such positive feedback regarding our team and their helpfulness.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our sales assistant; thank you for your helpful feedback.
Kind Regards,
Vanessa
DFS Customer Support
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