Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
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Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... See more
Company replied
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... See more
Company replied
Perfectly smooth transaction & very happy with sales staff who were informative in helping me choose what I wanted. Great service overall.
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3k reviews
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Very good sales man explained…
Very good sales man explained everything to us, answered all questions we ask with no hesitation, highly recommend DFS
6 April 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Fantastic service as always
Fantastic service as always, pleasant welcome, fast and easy process for purchasing, and enjoyable service ,I would recommend this storenabsolutly.
6 April 2026
Reply from DFS Furniture - Derry Londonderry
Good afternoon Arlene,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Gary was great
Gary was great. Fantastic customer service and made it seemless. Very professional and zero pressure on everything. Great asset to the store
3 April 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Friendly approach , all information provided that myself as a customer asked
The person dealing with my information needed about the furniture I was looking for was very friendly , helpful and explained everything from sizing of furniture , designs , the special offer that was on , credit and warranty's . I found him very pleasant and helpful
1 April 2026
Reply from DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Buy experience The sales man was very knowledgeable…
The sales man was very knowledgeable and answered all our question which permitted us to order the furniture we wanted.
27 March 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good afternoon Jonathan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Good experience
James was very welcoming when we arrived at store. We received great customer service, despite being indecisive and unsure what we were looking for, he walked around with us and helped us explore all options before helping us find our dream sofa. We are looking forward to receiving our order and will definitely be back.
22 March 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning Shannon,
Thank you for taking the time to leave us a 5* review. We’re happy that James met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Morning Laura,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Meet a lovely man called Gary had lots…
Meet a lovely man called Gary had lots of knowledge about what I was looking for explain all details about finance. Shop was lovely looking and very well kept
14 March 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning Karen,
Thank you for leaving us a 5* review. We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The welcoming as soon as you come…
The welcoming as soon as you come through the doors and then them letting you browse and just making themselves be seen if you need assistance. James went through my order and made sure I understood what I had ordered and he even did a wee upscale of a foot stool/ pedestal which I didn’t think of but love the idea of having one.
8 March 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
James was an brilliant advisor
James was an brilliant advisor. He talked us through a few choices and groupings until we decided upon our purchase. Everything was explained indepth in a lovely unpressured way. I am extremely happy with the service we recieved and cannot praise James enough for his expertise.
7 March 2026
Reply from DFS Furniture - Derry Londonderry
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Kind Regards,
Vanessa
DFS Customer Support
Elaine was very helpful
Elaine was very helpful with giving me as much information possible and the information was giving so it was easy to understand , was also made to feel like I did not have to rush with the decision that I made while choosing my sofa . All in all a brilliant experience.
7 March 2026
Reply from DFS Furniture - Derry Londonderry
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Londonderry DFS visit
The sales person, Stephen, was very helpful, he explained everything very clearly
6 March 2026
Reply from DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing service
we got great help in what we wanted to find and the staff was amazing, so helpful and very knowledgeable about the product we wanted
4 March 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Couldn’t have asked for any more…
Couldn’t have asked for any more advice, Elaine gave me great recommendations and was amazing help, asset to company
3 March 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Lynn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Every little detail was explained…
Every little detail was explained clearly was very helpful in every way could not have asked for more.
2 March 2026
Reply from DFS Furniture - Derry Londonderry
Good afternoon Merle,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The beautiful sofa that caught my eye 👀…
The beautiful sofa that caught my eye 👀 couldn’t leave without it the young man who dealt with us was fab he was polite well mannered and very patient with us thank you so much 😊
1 March 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
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