Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
Company replied
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See what reviewers are saying
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... See more
Perfectly smooth transaction & very happy with sales staff who were informative in helping me choose what I wanted. Great service overall.
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3k reviews
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Or experience at DFS was excellent…
Or experience at DFS was excellent James was very helpful with everything and explained everything clearly thanks so much.
1 March 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant Experiance.
The sales member was very polite,helpful and friendly, she explained quite clearly our options throughout the process,
1 March 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The man that saw to me was very…
The man that saw to me was very friendly extremely helpful and made it so simple for me was very much appreciated
27 February 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate your kind words regarding our service and staff; we're so happy you had a positive experience!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer experience
Excellent customer experience
V helpful and knowledgeable
25 February 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to share your feedback. We are so happy to hear you had such a helpful and knowledgeable experience.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our team; we're so happy to hear they were helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
James was our sales man
James was our sales man. I found him very helpful and nothing was any bother to him. Would highly recommend. This is my second purchase. 🤩🤩
8 February 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our staff; thank you for your high rating.
Kind Regards,
Vanessa
DFS Customer Support
1st class service
We were greeted by Elaine, instantly made to feel very welcome especially with our wee ones, she took loads of time to explain about the particular sofa we were interested in and nothing was a problem, even went and made us coffees and hot chocolate
15 February 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Colin,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Elaine.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Elaine was exceptional complete my…
Elaine was exceptional complete my transaction quickly for our new cinesound sofa,
15 February 2026
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that the transaction for your new sofa was completed quickly. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Great offers
Good, selection, staff very welcoming & friendly, they let's us roam the store at our leisure.
15 February 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that you enjoyed our selection and friendly staff.
Kind Regards,
Vanessa
DFS Customer Support
Damage to my sofa
Damage to my sofa, the velvet is scratched at the back and beside it is a hole which looks kind of like a cigarette burn or something, I also did not receive the fabricare I paid for, I am happy with my sofa but would like a resolution to the damage made, I understand there are different compartments to getting a sofa built from picking in the shop to the delivery but one would expect their furniture to be handled with a lot more care than it gets, I would also expect to get the products I’ve paid for, we spent a lot more than what the sofa was actually worth with “insurance” and the fabricare and our sofa is damaged and no fabricare received, there was another issues with getting the sofa to click in together (it’s a corner), but I think I’ve made my point, bit disappointing to say the least.
14 February 2026
Unprompted review
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your feedback with us, it is disappointing to hear your product arrived with faults and the care kit was not delivered. We can see contact has been attempted today to discuss your concerns further however we were unable to reach you. If you would like to speak to a member of the team you can call 0333 9999 777 or by completing a contact form online.
Kind regards
Holly M
DFS Customer Support
Went out of her way
Our experience was fantastic Elaine was great at explaining everything and went out of her way to help us decide on a corner suite
14 February 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very nice guy helping me with my…
Very nice guy helping me with my purchase and choices excellent service
13 February 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your positive review with us.
Kind regards,
Holly M
DFS Customer Support
James at the Derry Stire was so helpful…
James at the Derry Stire was so helpful and considerate as I’ve just had a knee surgery, he took time to explain all and was very pleasant
Excellent personal skills regarding purchase
Thank you James
12 February 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good morning Melanie,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
10 out of 10 sales
Very helpful staff, Elaine was so helpful and took so much time with us to ensure we got the right sofa, she also took time and explained the proper care required to help extend the life of the furniture, All in all a very simple and straightforward purchase made even better by the helpful staff.
9 February 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service and James was…
Great customer service and James was very helpful and knowledgeable about the sofa we were buying. Great to get the advice and extra warranty in store other wise we would probably not have bought if done online by myself. Because the sofa has loads off components and technology it was wise to get.
9 February 2026
Reply from DFS Furniture - Derry Londonderry
Thank you for the 5-star review! We're happy to hear that you found our customer service helpful and that the advice provided was beneficial in making your purchase decision. We appreciate you sharing your positive experience.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service and transaction
9 February 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to share your wonderful experience with us; thank you for your review.
Kind Regards,
Vanessa
DFS Customer Support
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