No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... See more
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4k reviews
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A very helpful assistant (Amanda Jayne)…
A very helpful assistant (Amanda Jayne) who helped us in every way from selecting and purchasing,the sofa with full explanations to all questions asked.
Very pleased 👍
21 June 2026
Reply from DFS Furniture - Droitwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
We have received an excellent service…
We have received an excellent service from Jaz at Droitwich store today. He was very knowledgable about the products and so helpful. Ordering was easy. Can’t wait for our new sofas to arrive!
21 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant member of staff
Very pleasant member of staff , explained everything well
20 June 2026
Reply from DFS Furniture - Droitwich
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
It was all so easy walked in the store…
It was all so easy walked in the store had a look round decided what we wanted, spoke to a member of staff he came and sat down with us and did our order.
19 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff at DFS droitwich was polite…
The staff at DFS droitwich was polite and personable.Asked us what we were looking for and gave us all the possible options and layouts.
He let us choose at our own pace and explained everything as he went along.
Would recommend DFS to family and friends with our experience.
16 June 2026
Reply from DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Quality service and great knowledge and ideas
Quality customer service, and also a lovely sofa on the way. The lady that dealt
with us was spot on explained everything we needed to know and also gave good advice and good thoughts to help us choose , Thank You😊
15 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Haven't been to the store for a few…
Haven't been to the store for a few years...when we walked in what a change to the store.(Droitwich )
Didn't get hassled as soon as we walked in.
A nice gentlemen came to ask us if we were ok.
The range of sofas ect were right up to date.
We purchased two sofas tried them first of course,Our visit to the store was good will tell all our friends.
15 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I don’t know this man’s name
I don’t know this man’s name . He was perfect. Dint bother us, just let us browse and enjoy the game experience of looking and finding what we wanted.
14 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service
Excellent service , no pushy sales people. May was brilliant she explained everything and allowed us time to choose our sofa
13 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful with the process and I didn't feel pressured to add on any extras. Good list of payment options. Very happy:)
13 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
DFS Droitwich
We went onto store to purchase sofas we hsd looked at yesterday, but needed to be certain on the measurements as out home is tiny. Our sales person was extremely patient and helpful. We hsd all the paperwork ready to sign when my husband found another that was cheaper and more suitable. Our sales person didnt bat an eyelid when we asked if we could change. He was really really, polite,patient and extremely helpful. All of the staff who came to help went over and above to ensure we had a good experience.
13 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Dfs are the best.
Very pleasant sales assistant, who explained everything about the product and gave us all the time we needed to test drive the sofa.Totally pleased.😀
12 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service from your staff each…
Excellent service from your staff each time I went into store,and that was a few times till I made up my mind!
11 June 2026
Reply from DFS Furniture - Droitwich
Hello Betty,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent quality and great Saturday…
Excellent quality and great Saturday man maybe manager allowing for Saturday collection due to my work commitments.
3 June 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff
Was able to enter the store without being mediately approach, given us time to view items and various selections available to buy.
10 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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