No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... See more
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4k reviews
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Great service today
Great service today! The lady in store (sorry didn’t catch name) was wonderful and extremely helpful! She made sure we understood everything we needed to and showed us different colours! Very happy and new sofa on order!! Thank you again
10 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great Service
Great Service. Was left to browse at our leisure until we wanted assistance and went on to completed our purchase. So much better than those other stores where you're pounced on and followed around and subjected to "humour" that's just sad.
8 June 2026
Reply from DFS Furniture - Droitwich
Hello David,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Everything was made very easy and…
Everything was made very easy and simple.
Lee did a great job.
8 June 2026
Reply from DFS Furniture - Droitwich
Hello Will,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
After deciding on the sofa we wanted to…
After deciding on the sofa we wanted to purchase Lee explained clearly everything we needed to know and the purchase was extremely quick and easy
7 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Lovely showroom
Lovely showroom, attentive staff but not pushy. Paisley was fantastic and lovely to deal with.
7 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Very helpful staff.
Very helpful staff.. answered my questions and weren’t pushy to get a sale
31 May 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Customer service
Customer service was excellent,everything was explained thoroughly not pressured into buying extras.all payment options discussed to find the right option to suit our needs.we dealt with may she was very helpful and knowledgeable and listened to our requirements
Store was busy but weren't rushed into making a decision.very pleasant experience
7 June 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly thorough experience every…
Friendly thorough experience every thing covered . Jaz was amazing and explained everything! Can’t wait to get our new sofa in our brand new house. So excited. Thank you Droitwich DFS x
7 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Droitwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
May was so helpful in helping us find…
May was so helpful in helping us find our perfect sofa. She was really happy to help and went through all our options until we found exactly what we wanted. She was fantastic.
6 June 2026
Unprompted review
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Poppy,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Pamela,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent Customer Service
The lady who served me today was called May & she was superb. Not only did she give me sound advice, she also wasn't at all pushy, let me try the various sofas in my own time & gave me a lovely coffee to boot!
5 June 2026
Reply from DFS Furniture - Droitwich
Hello Helen,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Good experience with purchase of sofa
Sales member was very helpful & friendly. Guided us through the purchase, took time with us & answered all our questions
5 June 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
June 2026
Friendly,calm and welcoming atmosphere in the store.
Excellent customer service leading to the purchase of beautiful sofas for our new home.
3 June 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
I went to the Droitwich Worcester store…
I went to the Droitwich Worcester store and customer support Assistant Jaz was very helpful and friendly in guiding me through purchasing my first sofa for my new home. I would highly recommend.
2 June 2026
Reply from DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We went to DFS on Sunday to look at…
We went to DFS on Sunday to look at purchasing a corner sofa, a sales person called Paisley came over and chatted to us and we left purchasing one, Paisley was extremely helpful, she is a credit to DFS.
31 May 2026
Reply from DFS Furniture - Droitwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Salesman was helpful
Salesman was helpful, kept a respectful distance but was there to help and offer advice when required. He wasn't pushy and left us to make our own choices, the actual sales process was smooth and clearly explained. All options for payment were covered with terms to suit us.
1 June 2026
Reply from DFS Furniture - Droitwich
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
I knew which sofa and chair I wanted after looking online, but went to the store to see exactly what they were like. I received excellent service from the friendly and informative staff and placed my order
31 May 2026
Reply from DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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