We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... See more
Company replied
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See what reviewers are saying
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Company replied
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... See more
Company replied
Overall excellent service. Explained to staff member what we were looking for, George Henderson showed us exactly what we were looking to purchase, explained everything about colour, sizes etc. no pr... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10k reviews
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Very welcoming and professional…
Very welcoming and professional customer service. Everything was explained to detail very pleased
29 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
The staff is so wonderful and cooperative, in person also over the phone,I got instant help
25 July 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Ash was brilliant with us, very helpful and knowledgeable!
27 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Great customer service,
Great customer service,
Helped me with what I wanted and explained sizes etc even though what I wanted wasnt in store.
27 July 2026
Reply from DFS Furniture - Edinburgh
Hello Shelley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
On entering the store yesterday we were…
On entering the store yesterday we were welcomed by a lovely gentleman. We looked around without any pressure and when we were ready to ask questions approached by a lovely lady who answered our questions professionally and we purchased a New Tamla.
26 July 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Friendly and made buying a joy
Took the time to really understand what we wanted and make relevant recommendations
26 July 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Karina at Milton Link DFS Edinburgh…
Karina at Milton Link DFS Edinburgh could not have been more friendly and helpful. I came in this weekend with no idea where to start, just that I know I need a new sofa! She talked me through all of the fabric, colour and sizing options available. Let me browse at my own pace and stepped in where needed. She works with a smile on her face and she made the whole experience relaxed from start to finish. Thank you Karina!! I’ve come away with a lot of options to consider and I feel well informed :)
25 July 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Karina.
Kind Regards,
Jordan
DFS Customer Support
Very friendly and gave us great service
25 July 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was a great service from the staff…
it was a great service from the staff who deal us really satisfied from
them
25 July 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great in store experience and…
Great in store experience and successful purchase from friendly and polite sales agent.
Looking forward to receiving furniture.
25 July 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
New sofa
George was very helpful and informative. He recognised us from our first visit and appreciated the need for time for us to choose the right sofa for us.
24 July 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
George asked how we were doing and…
George asked how we were doing and offered all the help available. Great asset and very knowledgeable and professional with a friendly approach. Made our buying alot easier and smooth
24 July 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Excellent service and fully satisfied.
I am absolutely delighted with the service. Everything went smoothly, and the staff were incredibly helpful and friendly. I highly recommend them.
24 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great customer service.
24 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Very friendly staff
23 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sofas lovely and staff amazing!
The sofas in the store are fabulous. Staff amazing! They were just so helpful and easy to deal with.
Neil, Caitlin & George there to help and assist every step of the way without being pushy.
23 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Zara was lovely
Zara was lovely, very friendly and professional. We had already decided on our sofa prior to going the the store but Zara provided a lot of useful information on the ongoing maintenance of our soafs.
22 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Super friendly staff
Super friendly staff, very knowledgeable and informative…and patient.
22 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
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