From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... See more
Company replied
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Company replied
Following a very unsatisfactory purchase from another retailer we decided to buy our new sofas from DFS We went to the Edinburgh branch where we were very impressed with Zara's professionalism and k... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff and a good range of sofas
5 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
"I had an excellent experience with DFS…
"I had an excellent experience with DFS Furniture. The staff were friendly, knowledgeable, and happy to answer all my questions without any pressure. The ordering process was smooth.Overall, I'm very pleased with the service and would happily recommend DFS to family and friends."
4 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great buying experience
Zara was very patient and knowledgeable with my many questions. She didn’t push for a sale, and was very honest when we asked questions. Felt very at ease to buy the sofa we wanted and not a sofa she wanted to sell us.
4 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I would definitely recommend Dfs,Elizabeth mason
I recently had the pleasure of purchasing a suite from Dfs with the help of Riddhi. I cannot praise her enough for her exceptional service,she was incredibly knowledgeable,patient &attentive to all my needs. Her professionalism &warmth stood out.
3 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
When we first came in we were greeted…
When we first came in we were greeted by George who made us feel welcome he was very polite and professional the whole time and helped us find what we where looking for amazing customer service from all other staff as well
4 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, genuine kindness and time given, not rushed in any way. Loved that we could see our chosen couch on the large screen in the shape size and colour.
16 April 2026
Reply from DFS Furniture - Edinburgh
Hello David,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Everyone was so helpful and didn’t feel…
Everyone was so helpful and didn’t feel pressured into any purchases
3 July 2026
Reply from DFS Furniture - Edinburgh
Hello Gillian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I bought a sofa amd i am still waiting for it
I bought a sofa . And have wited 3 week for delivery ..... fast delivery ... .
26 June 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon Lorraine,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and since your review you have been contacted to arrange for the delivery for Monday 6th July. Once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
I am happy with my sofa
I am happy with my sofa. It is as ordered. I ordered online so no contact with sales staff.
However this review is about the delivery guys. Brilliant. Nice guys. Quick. Professional but wee bit banter chucked in. Wish I had money to tip them but im poor! The sofa is currently the most expensive thing I own, its worth more than my car haha. So sorry no tips lads but you were 5star
3 July 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello Jim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Felt very welcome and at ease from the…
Felt very welcome and at ease from the moment we entered the store. I personally wasn't really looking forward to the experience, but it was made actually enjoyable and painless!! Neil who showed us around and talked us through the process, was brilliant. Friendly, very knowledgeable and professional
1 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Edinburgh
DFS Edinburgh – 5/5 stars
I had a really good experience at DFS. The showroom has a huge furniture collection with options at every price point, so you’ll find something affordable without feeling limited.
The layout and arrangement is fabulous too. Everything is grouped really well, so it’s easy to browse different styles and picture pieces in your own home.
What stood out most were the sales executives. They were very nice, gave us plenty of time, and didn’t rush us at all. Ryan and Neil were especially brilliant. They listened, answered every question, and gave all the relevant information we needed to make the right choice.
Great selection, welcoming store, and staff who actually care. I’d definitely recommend DFS if you’re sofa shopping.
1 July 2026
Reply from DFS Furniture - Edinburgh
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and helpful staff
1 July 2026
Reply from DFS Furniture - Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
George was very helpful
1 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great!
Lovely showroom in Edinburgh area, Euan was a fantastic staff member and helped us through the buying process. Very thorough and we’re excited for our new sofa!
25 June 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Friendly staff member
Friendly staff member. Only bought a pouffe but he carried it out to the car for me thank you again.
29 June 2026
Reply from DFS Furniture - Edinburgh
Hello William,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very competent gentleman arranged…
Very competent gentleman arranged everything for me and I was pleased with the way he handled my order
29 June 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We visited several times while trying…
We visited several times while trying to decide on a sofa. Both staff that helped us where patient and helpful.
22 June 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.