We were welcomed to DFS store in Glasgow, London Rd and Nikki was our sales representative today! We were met with a smile, friendly manner and at ease our whole visit . It made buying our new corner... See more
Company replied
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See what reviewers are saying
Lovely greeting by Emma who left us to browse but was close by if I needed any information. I did not feel uncomfortable or under pressure to make a purchase. Emma went out of her way to find me exac... See more
Company replied
Bronwyn was fantastic. She offered support without being pushy. We returned to the store three times on the same day where she made herself available to answer all of our questions. She was very patie... See more
Company replied
Well that was a shock experience for me(in a good way)none of the suites I thought I loved seeing online I quickly changed my mind viewing them in the showroom so I’m now soo glad I visited that showr... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom
- 0333 999 9812
4.9
Excellent
13k reviews
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Top of the line service and incredible customer service
We first entered the DFS in London Rd, and was greeted by a colleague, Deeps (was also the name on his device) he was extremely chatty and make sure he understood what we were looking for. After some chat, he showed us to some beds that we had been looking at and what we had in mind, he managed to show us some that were available online as well, and we had seen something exactly as we had pictured, and when it came to the mattress, he showed us some that would be fitting to us both as what we had liked in a mattress. By the end of it all, Deeps had everything laid out for us, gave us ideas when to expect the deliveries and what we can do. Even after this, he showed us some dinning sets that were in the store as well, and letting us know what DFS has to select from. We were really thankful for all that he had to show and offer us from start to finish on our visit and experience. 100% incredible and so thoughtful
9 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Emma helped us today
Emma helped us today, she was lovely, very helpful, knowledgeable and nothing was too much hassle.
9 August 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emma.
Kind Regards,
Jordan
DFS Customer Support
Hazel was fantastic 👌 explained…
Hazel was fantastic 👌 explained everything very clearly. Payment and the aftercare etc. Fantastic customer service. Thank you
9 August 2026
Reply from DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Hazel.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello Michelle,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service and salesperson from…
Great service and salesperson from arriving in store to leaving
9 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very kind and fast
8 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesperson was very helpful h
9 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Even being a young person looking for…
Even being a young person looking for furniture i was still taken seriously where most people would not have taken me as seriously
1 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service
Excellent customer service, and helped select the perfect sofa.
8 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Dolly was so helpful friendly made our…
Dolly was so helpful friendly made our experience very good
8 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Nicola was excellent
Nicola was excellent! She was patient, knowledgeable and helped us order exactly what we wanted.
8 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
We were not rushed allowed to browse…
We were not rushed allowed to browse without any problem
When we needed assistance Ryan was very helpful
8 August 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Nikki @ TollCross is an asset
My visit to the Tollcross store was fantastic. I spoke with Nikki who was extremely helpful and professional. She provided an amazing service from start to finish. Her knowledge of the products and fabrics were first class. Since starting this journey on purchasing a new sofa this was by far the best experience that I have received (started 18months ago). I look forward to taking delivery in the knowledge that I will be satisfied and looked after.
8 August 2026
Unprompted review
Reply from DFS Furniture - Glasgow
Hello Catherine,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Nikki.
Kind regards,
Lia
DFS Customer Support
Nikki in Tollcross Branch
Nikki in Tollcross Branch was amazing. Nothing was too much bother. She explained everything in relation to suite and pre sales and post sale service after looking for a new suite for months the final journey after spending time with Nikki was seamless.
8 August 2026
Reply from DFS Furniture - Glasgow
Hello Anne,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Nikki.
Kind regards,
Lia
DFS Customer Support
Excellent customer service at Toryglen shop
The staff at the shop were very helpful and informative
7 August 2026
Reply from DFS Furniture - Glasgow
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very happy with the service I was…
Very happy with the service I was given. Was greeted at door by Jamie who was very professional and made me feel at home and gave great advice. Great customer experience all round. I would definitely recommend dfs to family and friends
7 August 2026
Reply from DFS Furniture - Glasgow
Hello Barry,
Thanks for your lovely feedback, we’re glad to hear Jamie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful
7 August 2026
Reply from DFS Furniture - Glasgow
Hello James,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Glasgow
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
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