Great customer service, the young lady dealt with us extremely professionally even when my 1 year old grandson pulled her laptop away.Explained all our options and made the buying experience a pleasur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience and got the sofa we wanted with custom additions. Both staff members we spoke to were really pleasant, professional and lovely. They made me and fiancée feel welcome and ever... See more
Niki approached us with a very friendly approach asking if we needed any help and if we did , informed us where she would be . Previously known Niki as have purchased at DFS before .
We had a lovely sales experience at DFS, London Rd. with Angela. She understood we had done our homework and didn’t apply any unnecessary sales pressure. She helped guide us to the discount offers and... See more
Company replied
Company details
- #17 of 396 best companies in Home Furniture Shop
- #3 of 53 best companies in Furniture Accessories
- #12 of 230 best companies in Homewares Shop
- #6 of 117 best companies in Living room shop
- #7 of 90 best companies in Sofa store
- #3 of 24 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, Furniture Park, G32 8NS, Glasgow, United Kingdom
- 0333 999 9812
4.9
Excellent
12K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great experience and got the…
We had a great experience and got the sofa we wanted with custom additions. Both staff members we spoke to were really pleasant, professional and lovely. They made me and fiancée feel welcome and everything was discussed clearly from start to finish.
16 April 2026
Salesman Scott couldn’t have been more…
Salesman Scott couldn’t have been more helpful.
16 April 2026
Niki approached us with a very friendly…
Niki approached us with a very friendly approach asking if we needed any help and if we did , informed us where she would be . Previously known Niki as have purchased at DFS before .
16 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience
Really easy process to order my new suite. I dealt with Scott McKenzie who was extremely knowledgable and really friendly & great to deal with.
16 April 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Scott.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and very friendly
16 April 2026
Reply from DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Glasgow
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service, the young lady dealt with us extremely professionally even when my 1 year old grandson pulled her laptop away.Explained all our options and made the buying experience a pleasure.Well done young lady.
15 April 2026
Reply from DFS Furniture - Glasgow
Good morning Peter,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Glasgow
Good morning Miss Wilson,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Found just what I wanted.
15 April 2026
Reply from DFS Furniture - Glasgow
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
No pressure sales
No pressure sales or being followed around the store by staff. Scott our salesperson was able to answer all of our questions and provide any further information.
14 April 2026
Reply from DFS Furniture - Glasgow
Good morning Graham,
Thanks for your lovely feedback, we’re glad to hear Scott met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The salesperson was helping and…
The salesperson was helping and considerate even when the debit card was declined!
14 April 2026
Reply from DFS Furniture - Glasgow
Good afternoon Peter,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great service
14 April 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Good customer service
Ryan customer service is a good customer service and encoursge me and my wife to buy guarantee
13 April 2026
Reply from DFS Furniture - Glasgow
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Peter
Scott was very helpful and efficient. There was no hard sell just a very straightforward helpful exchange of information with no delays.
13 April 2026
Reply from DFS Furniture - Glasgow
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Deeps was great
Deeps was great, explained everything very well and was very friendly, happy with my purchase :)
13 April 2026
Reply from DFS Furniture - Glasgow
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Salesperson Scott was very professional…
Salesperson Scott was very professional
and really knows what he is talking about
a credit to the company
13 April 2026
Reply from DFS Furniture - Glasgow
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Found the staff very helpful especially…
Found the staff very helpful especially Ryan who helped us place the order
13 April 2026
Reply from DFS Furniture - Glasgow
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Top quality service from salesperson…
Top quality service from salesperson Ryan was well informed about all various options for me and got what I was looking for
13 April 2026
Reply from DFS Furniture - Glasgow
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.