The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
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The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... See more
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... See more
Company replied
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... See more
Company replied
Company details
- #13 of 398 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2k reviews
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Andrew was great
Andrew was great. Gave us space to make a decision and then very thorough and friendly over advice and payment options.
15 April 2026
Reply from DFS Furniture - Grantham
Good morning Lee,
Thanks for your lovely feedback, we’re glad to hear Andrew met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very pleased with this store
Very pleased with this store, we were able to take leather samples home to match our decor, Dan was very patient and explained all our options and offers to us.
15 April 2026
Unprompted review
Reply from DFS Furniture - Grantham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Dan at the Grantham DFS was very good.
Dan at the Grantham DFS was very good, friendly, polite, and made you feel very welcome. Great at explaining all about the sofa's, warranty etc. would recommend him if you are thinking of buying from DFS.
13 April 2026
Reply from DFS Furniture - Grantham
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Very good assistant Sammy
Very good assistant Sammy with excellent product knowledge, pleasant and helpful.
However, the designs we wanted to see (Zella Torren) were not in the store (online only). How can you judge a sofa without actually sitting on it?
12 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
So easy! Paige is an excellent salesperson!
Very efficient, friendly and informative help from Demi and particularly Paige. Looking forward to getting our new sofa and chair in the next few weeks. Everything explained clearly and options given. Inspired trust and confidence that we had made the right decision.
7 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very Helpful
Friendly staff answered all the questions I had and very helpful
Highly recommend
7 April 2026
Reply from DFS Furniture - Grantham
Good morning Steve,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Staff very helpful and sorted…
Staff very helpful and sorted everything out even when I changed my mind the next day.
31 March 2026
Reply from DFS Furniture - Grantham
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service lovely lady explained…
Great service lovely lady explained everything you need to know. Saw the same person 4 years ago excellent
7 April 2026
Reply from DFS Furniture - Grantham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I think her name was sammy at grantham…
I think her name was sammy at grantham store brilliant service and understanding our needs and makes a nice experience when I went in with my kids and she included them too
6 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful sales person
Very helpful sales person. We did not feel pressured. He (sorry done know his name) answered all my questions. Thank you
6 April 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Buying our sofa was Easy and smooth…
Buying our sofa was Easy and smooth nothing was to much trouble
Just a shame we have to wait 8 weeks for our sofa and chair
6 April 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Left me to browse first but a lovely hello was said on entry they were with me straight away when I needed advice. Nothing was too much trouble to find out.
6 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sam who dealt with us was very…
Sam who dealt with us was very professional and explained everything in detail.
Her customer service was outstanding.
She is a real credit to DFS.
6 April 2026
Reply from DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very relaxed and never felt under…
Very relaxed and never felt under pressure to make the purchase. Andrew was very helpful and very knowledgeable.
4 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
It was a good experience at Grantham…
It was a good experience at Grantham showroom. Page answered my questions and was very helpful, not pushy at all and explained all the options that were available which helped me make the best choice. Thank you Page
4 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
excellent
1. Greeted once in Store by Andrew.
2.Asking was I was Looking for.
3.The item I was looking for was not in store but he looked on line, found it and went into great detail all that was available in that range. definitely went the extra mile to help
Excellent experience. overall.
1 April 2026
Reply from DFS Furniture - Grantham
Good morning Angela,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good experience and good product knowledge
All round knowledge and no pushing on sales . Dan was very pleasant to deal with.
1 April 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
So much to choose from
Great selection, hard not to find something to like.
The staff were attentive, helpful and knowledgable. Sammy in particular was very helpful.
28 March 2026
Reply from DFS Furniture - Grantham
Good morning Terry,
Thanks for your lovely feedback, we’re glad to hear Sammy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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