DFS Furniture - Greenwich Reviews 

1,339
TrustScore 5 out of 5

4.9

Unit 4, Peninsular Retail Park, SE7 7TZ London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more

Company replied

Rated 5 out of 5 stars

Tom who dealt with me was very good at his role he found ways to best accommodate me, was very friendly warm and efficient at his role,,and it was a pleasure meeting him

Company replied

Rated 5 out of 5 stars

We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big than... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #11 of 244 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom

  • +443339999777

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,339)

98,153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Tom

Great customer service from Tom, take is time to explain more details about the chair and finance

8 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great assistance from Tom.

Great assistance from Tom.
Really helped us a lot and knew what he was talking about! Very experienced salesman. All the best, see you soon for our new sofas! Lol

8 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Hunting new sofas…

As we my husband and I was browsing and sitting on sofas, I caught the eye of a member of staff who showed me appropriate sofas that would benefit me as I have a disability, so needed higher seating and firm sofas. She was excellent in advising and colour choices and swatch service very knowledgeable.
I went there for green sofas and finally bought recliner set in grey resilience fabric .
I would recommend this store and staff service.

7 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Ellery,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff was kind and gentle,he gave…

The staff was kind and gentle,he gave me explantion of all my questions. He was expctional. Thanks

5 August 2026
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Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

It's my first purchase from dfs. The customer service from Mohammed was really helpful. He answered all my enquiries calmly.

4 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

It’s a nice store

It’s a nice store, with very acknowledged staff and with furniture for every taste.

4 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff are very helpful.

Raj was extremely helpful from the very first moment we walked through the door. He stayed with us when asked and answered all the questions that we had which made our experience smooth and certain.

1 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 4 out of 5 stars

It’s helpful and good

It’s helpful and good

3 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for your kind review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Ordered my sofa with Shaz

Ordered my sofa with Shaz. Such a lovely person to talk to. She was very helpful and gave me loads of information. Which helped me order the perfect sofa for my big family.

3 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big thank you to the team for making my visit so smooth and pleasant. 5 stars well deserved!

2 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Raj provided excellent customer service

Raj was pleasant, welcoming and very helpful from the second we stepped through the door. He helped us find the perfect sofa for our new family home so we can’t thank him enough.

2 August 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Very helpful assistant who answered all…

Very helpful assistant who answered all the questions was very knowledgeable .

31 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing experience

Amazing experience, No pressure and no hassle whatsoever the staff member named Natalia was super helpful and easy to talk to which made the whole purchase very smooth and relaxing. Thank you 🙏.

31 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Nat from Charlton DFS was the best.

Nat from Charlton DFS was the best.
I visited the store a few times and I personally requested for her. I got the product I wanted and I'm happy with my overall experience ☺️

30 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Patient

Kerry was informative, attentive friendly and caring (a paper cup.of cold water in the heatwave).3 previous assistants had also been helpful and realised I needed to take time to be sure of my purchase.

28 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Natalia made our new home experience even better!

Natalia (hope I spelt that right!) was fantastic. Great customer service, chatty and made us feel at home. We had been looking at a sofa for about 4 months and kept coming back to it, she took our details and has been really supporting us getting exactly what we were after. She’s an asset to the team/store in Charlton; we’re truly grateful to have had her support. Thank you!

27 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Hayley,

We're really grateful you shared this amazing 5* review. We are glad to hear that Natalia helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Natalia

Natalia helped us today. She gave us exceptional customer service and was patient, kind and considerate with us.

27 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello Jessica,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Moe was very very helpful and I think…

Moe was very very helpful and I think he deserves a pay raise I’ve never walked into dfs and such great experience
Big thank you !!

27 July 2026
DFS Furniture - Greenwich logo

Reply from DFS Furniture - Greenwich

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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