Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
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See what reviewers are saying
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... See more
Shaz has been very helpful from start till finish. She explained everything to me and has been patient on answering my questions. She has been helpful to me in making my decision.
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1k reviews
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Raj was super professional and…
Raj was super professional and friendly. We found a sofa we were really happy with.
10 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very welcoming
They were very welcoming, very informative, very pleasant and easy to conversate with. Thank you Tom and Nat.
10 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Customer service was amazing and very…
Customer service was amazing and very understanding, made the whole experience straight forward.
Would definitely be sharing with family and friends.
10 August 2026
Reply from DFS Furniture - Greenwich
Hello Daniela,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Sales Representative
The Sales Representative, Kareema, who helped me with the purchase of a sofa, was very professional and knowledgeable about the items in the store.
She was patient as I decided on which sofa would be best.
5 August 2026
Reply from DFS Furniture - Greenwich
Hello Ms Begum,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service from Natalie
Excellent service from Natalie . She was very friendly and knowledgeable and very helpful and efficient and took her time explaining everything very well . Thank you
8 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service from Tom
Great customer service from Tom, take is time to explain more details about the chair and finance
8 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Great assistance from Tom.
Great assistance from Tom.
Really helped us a lot and knew what he was talking about! Very experienced salesman. All the best, see you soon for our new sofas! Lol
8 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Hunting new sofas…
As we my husband and I was browsing and sitting on sofas, I caught the eye of a member of staff who showed me appropriate sofas that would benefit me as I have a disability, so needed higher seating and firm sofas. She was excellent in advising and colour choices and swatch service very knowledgeable.
I went there for green sofas and finally bought recliner set in grey resilience fabric .
I would recommend this store and staff service.
7 August 2026
Reply from DFS Furniture - Greenwich
Hello Ellery,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
The staff was kind and gentle,he gave…
The staff was kind and gentle,he gave me explantion of all my questions. He was expctional. Thanks
5 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
I was attended by one of the nice staff…
I was attended by one of the nice staff Mo. And everything went well
4 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
It's my first purchase from dfs. The customer service from Mohammed was really helpful. He answered all my enquiries calmly.
4 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It’s a nice store
It’s a nice store, with very acknowledged staff and with furniture for every taste.
4 August 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Staff are very helpful.
Raj was extremely helpful from the very first moment we walked through the door. He stayed with us when asked and answered all the questions that we had which made our experience smooth and certain.
1 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Ordered my sofa with Shaz
Ordered my sofa with Shaz. Such a lovely person to talk to. She was very helpful and gave me loads of information. Which helped me order the perfect sofa for my big family.
3 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic experience
Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big thank you to the team for making my visit so smooth and pleasant. 5 stars well deserved!
2 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Raj provided excellent customer service
Raj was pleasant, welcoming and very helpful from the second we stepped through the door. He helped us find the perfect sofa for our new family home so we can’t thank him enough.
2 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful assistant who answered all…
Very helpful assistant who answered all the questions was very knowledgeable .
31 July 2026
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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