Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
Company replied
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See what reviewers are saying
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
Company replied
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... See more
Company replied
Shaz has been very helpful from start till finish. She explained everything to me and has been patient on answering my questions. She has been helpful to me in making my decision.
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1k reviews
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The gentleman that looked after me let…
The gentleman that looked after me let me change my mind without being grumpy or uoaet
16 June 2026
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Mo was very helpful
15 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
friendly service and easy to do
friendly service and easy to do. Staff made everything understandable and quick
13 June 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Thomas @ DFS Charlton is an excellent salesman. Not only did he deal with me professionally on my purchase, he advised me on aftercare, dealt with all my concerns seamlessly. He engaged me also in education issues which he was genuinely interested in. He’s a great guy for sure and asset to the business.
13 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
10/10 service it was amazing experience…
10/10 service it was amazing experience from start to finish specially sameera thank you :)
She took extra care for us and my family and explained every details beautifully thank you again sameera
14 June 2026
Reply from DFS Furniture - Greenwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
We visited DFS today looking for a sofa…
We visited DFS today looking for a sofa and were fortunate to be assisted by Samira. From the moment she greeted us, she was incredibly welcoming, knowledgeable, patient, and genuinely interested in helping us find the right sofa for our home.
Samira took the time to understand exactly what we were looking for, answered all of our questions thoroughly, and guided us through the available options without any pressure. Her product knowledge and honest advice made the decision-making process so much easier.
Thanks to her exceptional customer service, we ended up making a purchase that we are absolutely delighted with. She made what could have been an overwhelming experience enjoyable and stress-free.
Samira is a real credit to DFS, and I would highly recommend her to anyone looking for outstanding customer service. Thank you, Samira, for going above and beyond to help us. A truly first-class experience from start to finish.
14 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Good customer service skills very pleased
Very pleased with service and well looked after.Will recommend to other's. Thank you.
14 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Nice women staff help me pick a new…
Nice women staff help me pick a new sofa and armchaira and she would very nice To talk with
6 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Greenwich
Hello Barbara
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Best customer service
10 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
A no pressure easy experience
A no pressure easy experience.
All staff members in store were extremely informative and helpful.
7 June 2026
Reply from DFS Furniture - Greenwich
Good Morning
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Tom from Charlton DFS helped us buy our…
Tom from Charlton DFS helped us buy our brand new pierson 2 & 3 seater power recliner sofa and we couldn't of asked for a better guy to help us, true salesman and top guy. 11/10 from me and my wife, highly recommend to see Tom if you want a new sofa, he will not only make you feel welcome, but will help you with finding your new sofa. A huge thank you from me and my wife to Tom, we are now sitting back and relaxing, waiting for our sofas to arrive and to be put together :)
6 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and professional
Very friendly and professional. There was no pressure in making a decision about product. I was given enough time to consider before making a final decision. At the end, I was very pleased with service received.
27 May 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Kerry was a really brilliant sales…
Kerry was a really brilliant sales person. She never pressured us but had all the information we needed at her finger tips. She was patient and helpful and really friendly and personable with lots of impartial advice that was really beneficial.
27 May 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Tom was very helpful in my choosing a…
Tom was very helpful in my choosing a sofa suitable for my disability.
3 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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