Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
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See what reviewers are saying
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... See more
Shaz has been very helpful from start till finish. She explained everything to me and has been patient on answering my questions. She has been helpful to me in making my decision.
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1k reviews
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Great service staff very helpful show…
Great service staff very helpful show room laid out extremely well a very pleasant and successful experience
2 June 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Mohammad Zohir was the salesperson
Mohammad Zohir was the salesperson, and his customer service and product knowledge were exceptional. He answered every question thoroughly and was very polite, professional, and helpful throughout. I was extremely impressed with the level of service he provided.
1 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
30 May 2026
Reply from DFS Furniture - Greenwich
Hello Michael,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very friendly
Very friendly, knowledgeable, and helpful staff. They were able to accommodate my needs regarding size, style, payment, and delivery. Spacious store, nice quality sofas, and the price is also reasonable. Highly recommend it!
31 May 2026
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff were Excellent and very…
Staff were Excellent and very knowledgeable. Couldn’t have asked for more!
30 May 2026
Reply from DFS Furniture - Greenwich
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very good staff
30 May 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Tom was very helpful in guiding my…
Tom was very helpful in guiding my purchase. He was calm, and listen to me in relation to my bed need. He is a very good sales person and have a very good knowledge of the business.
28 May 2026
Reply from DFS Furniture - Greenwich
Hello Esther,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Mo, extremely helpful
Mo, who helped me, was very knowledgeable and was not at all 'pushy', just giving me time to think and calculate measurements etc. A pleasure to deal with him. The information he gave was very clear, every step of the way, from the construction of the sofa, cleaning, guarantees etc.
28 May 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Mo was very helpful and knowledgeable
Mo was very helpful and knowledgeable. Didn't pressure or hassle us one bit.
26 May 2026
Reply from DFS Furniture - Greenwich
Hello Rob,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very happy with service
Comprehensive explanations from Shaz, who was very attentive. Very happy with service.
24 May 2026
Reply from DFS Furniture - Greenwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service, I had a wonderful and knowledgable sales person guide me for the type of product that met my needs.
This is by far my favourite store/ location.
24 May 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales person was very helpful and…
The sales person was very helpful and patient. she found the exact sofa I described with all of the features I wanted. I was very impressed, as I am usually very choosy.
22 May 2026
Reply from DFS Furniture - Greenwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Kerry was brilliant
Kerry was brilliant
Very friendly and very knowledgeable
Excellent service. Thank you!
21 May 2026
Reply from DFS Furniture - Greenwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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