Adam made us feel welcome, chatted with us to make sure our purchase was right for us, explained everything clearly and answered all our questions, showing he had an in-depth knowledge of the produ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jess gave us an all round great experience of buying our 2 new double sofa's for my my parents in law one was a fixed double the other was a matching sofa bed
Company replied
Jess (member of staff) very helpful during the whole process. Made sure we thought through the decision and made everything perfect for us. We are very grateful that Jess was there to assist us with e... See more
Company replied
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great visit to DFS today
Great visit to DFS today. We were greeted by Stephen shortly after entering, and he was super welcoming and helpful from the start. He was clearly very knowledgeable about the products and took the time to ensure all our questions were answered. We got two sofas that met out needs perfectly. Fantastic customer service!
7 April 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New sofa
It was all a straight forward process and the staff we saw were so helpful and welcoming. Thank you so much. We cant wait for our new sofa and rug to arrive!
6 April 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The whole experience was made so easy…
The whole experience was made so easy and everything was explained well
We were given space to look around and then when we were ready Stephen was brilliant
Thankyou
6 April 2026
Reply from DFS Furniture - Haverfordwest
Good morning Lorraine,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great staff exellent customer service
Lovely staff, went through all the details clearly .
4 April 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards.
Vanessa
DFS Customer Support
This was our second purchase at DFS
This was our second purchase at DFS
The customer service was brilliant.
29 March 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
All the staff in DFS have been warm…
All the staff in DFS have been warm friendly and welcoming, all have a fantastic professional knowledge. They made me feel at ease and there was no hard sell involved. I bought a fantastic piece of furniture in store, and very much value for money. I believe they all should be involved in the teaching of customer service, as they all seem to understand and undertake this naturally.
28 March 2026
Reply from DFS Furniture - Haverfordwest
Good morning Luke,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
An excellent experience
There is a really good selection of sofas and the staff are extremely helpful and not pushy. You are given plenty of time to try everything out and ask any questions.
27 March 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent professional service
Excellent professional service; everything explained and no rush to sell. Well done DFS and to Becky who gave a first class service.
27 March 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Sofa is very nice and delivery was…
Sofa is very nice and delivery was good. We paid for the sofa fabric care kit and never received it. Tainting what was otherwise a very positive experience.
3 February 2026
Reply from DFS Furniture - Haverfordwest
Thank you so much for taking the time to leave us a review, it truly means a lot to our team. We’re absolutely delighted to hear that you are happy with your furniture and that it has met your expectations. Regarding your missing care kit, we have already checked this with the relevant department and are taking steps to ensure that you receive it as soon as possible. Your satisfaction is very important to us, and we appreciate your patience while we resolve this for you. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind Regards,
Vanessa
DFS Customer Support
The lady was patient
The lady was patient, had good knowledge and explained everything very well
25 March 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Steve was really lovely and…
Steve was really lovely and accomdating! He made the service easy and smoothly! I felt really happy and comfortable with his service.
25 March 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Well Done DFS Haverfordwest .
Well Done DFS Haverfordwest .. your staff have been absolutely amazing. As soon as I walked into the Store I was made to feel welcome.
The Saleswoman was most helpful and gave great advice whilst purchasing a Sofa and chair .
Today it has been delivered.. and again to be fair the two gentleman could not have been more courteous and helpful .
I am also so pleased with my new leather sofa and chair
Thank you DFS !
25 March 2026
Unprompted review
Reply from DFS Furniture - Haverfordwest
Good afternoon Gail,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Friendly helpful staff no pressure
23 March 2026
Reply from DFS Furniture - Haverfordwest
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Nice and easy to deal with no pushy…
Nice and easy to deal with no pushy sales people all very helpful when required. Went through order carefully and explained everything very nicely.
23 March 2026
Reply from DFS Furniture - Haverfordwest
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful member of staff (Jessica )…
Very helpful member of staff (Jessica ) who was friendly and informative but not pushy. We were left to browse but she was on hand always with any questions we had.
Very impressed with the service so far
22 March 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Jessica in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.