DFS Furniture - Hove Reviews 

I came into my local store in shoreham today and purchased a new sofa.
I was served by a young man named Owen, who was very very helpful and friendly. He answered any questions I had and I left feeling very happy with my purchase.

Great customer service very friendly and knowledgeable
Everything was explained and all voices given

Experienced sales advisor who was very knowledgeable and I got the sofa i wanted in the fabric I wanted.

To start our experience we were greeted by Paul who made it clear that he would be there for us when we’d taken the time we needed to browse the store. He was true to his word and made the whole experience delightful. Thank you Paul; so friendly yet professional….you really know your stuff!

Great Service from Jess. Hove store.

She was amazing.

Very helpful staff in giving the information I needed to enable in making my decision regarding sofa bed.

Efficient, professional and knowledgeable sales assistant named Carrie.

Greeted as entered store by Jess, asked if we needed help and we said we were just browsing, which for us is great. We were told just ask if we need help. No pressured sales so could have a good look round the store together. Everything explained when we made a decision.

Friendly and helpful staff. 🙂

Good customer service explanation was good and made aware of everything available however would have liked the two cushions thrown in for free!!!

The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the entire experience and good value for money.

Sales person was very helpful and knowledgeable. I am extremely satisfied with the service and good i purchased

Our helper Gabby was so helpful and kind and helped us order our sofa

Owen was great. Explained everything clearly. Went through all paperwork.
A charming young man.
Every credit to him

No pressure from any of the sale people which was lovely as we could browse without being asked every few minutes if we needed any help !!! Eventually found a sofa we liked and the salesman was very helpful and informative and again no pressure for up
Selling

Update: sofa arrived and one of the delivery guys managed to get dirty hands marks all over one of the sections. When I told them they just handed me a fabric cleaning kit and told me to do it myself if it didn't just brush off!
I contacted customer services as I wanted a replacement section. They won't. Instead they are sending somebody out to clean it in 2 weeks time! 🤦‍♀️

Disliked wandering around the store 3 times in one day and nobody offering to come and help me. Staff sitting around chatting with each other.
Really liked: the girl that served me was absolutely lovely, couldn't do enough for me and apologised.
I understand nobody likes to be followed around the store by staff or pushy sales staff but this was a little too hands off and did not look good with staff chatting every single time I went in.
Otherwise their range of sofas is the best, particularly for modular corner sofas.

Jess was incredibly helpful, no pressure and explained everything very clearly

Good service not at all pushy .explained everything j

The sales man was great, he explained eveything really well and was really nice and helpful.

Paul was incredibly helpful in helping me figure out if the sofa I wanted would fit into my flat. He was very friendly and ensured that i was making the right decision, and was very informative about the cleaning packages.