Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... See more
Company replied
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Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... See more
Company replied
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... See more
Company replied
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the ent... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, United Kingdom
- 0333 999 9786
4.8
Excellent
5k reviews
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Kerry was knowledgeable and gave great…
Kerry was knowledgeable and gave great advice. The ordering process, was simple and clearly explained.
12 August 2026
Reply from DFS Furniture - Hove
Hello Brian,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service in store
Great service in store, clear delivery times and goood communication throughout. Very happy with our new sofa. Thank you.
5 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Hove
Hello Kim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Owen our sales man
10 August 2026
Reply from DFS Furniture - Hove
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Looking for sofa and armchairs
Was greeted by Owen. He was really helpful, showed me the area I needed to be looking for reclining sofa and armchairs. Found what I was looking for. He gave good advice on caring for furniture and offered other things I might need. Would highly recommend DFS.
10 August 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Bought 2 leather type sofas
Bought 2 leather type sofas, called them out when the headrest where I sit began to bubble and come off, they came out and repolished but it was apparently my fault for putting my head on the headrest. The same thing happened some months later, same result. More recently the seat began to peel, this time it was my fault for sitting on the sofa, appalling customer service, will never use again and suggest others follow me.
10 August 2026
Unprompted review
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received
With regard to the manufacturing warranties included with the order, its 2 years for issues such as Leathers, Fabrics, Inners, Stitching, Recliner mechanisms, Electrical components such as sound docks or refrigerators. As well as 15-years for the framework & springs.
As the leather issue would have expired with us a year ago, the advice would have been to see advice from the company who deals with extended warranty. The extended warranty does also have to take into account if the issue is a build up over time/ localised condition or a genuine manufacturing fault. If a fault is found it will be dealt with accordingly, I apologise that you do remain unhappy in this scenario.
Kind regards,
Lia
DFS Customer Support
Very good service!
Excellent range of furniture to choose from.
Friendly, professional staff that were very helpful without being too pushy. Thank you Kerry!
4 August 2026
Reply from DFS Furniture - Hove
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really easy to order on line
9 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Kelly was very professional and helpful…
Kelly was very professional and helpful with the sofa we wanted
9 August 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic help from Gabriella helped us…
Fantastic help from Gabriella helped us choose our sofa and made the buying process simple. Ask for her when you visit.
9 August 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gabriella.
Kind Regards,
Jordan
DFS Customer Support
I came into my local store in shoreham…
I came into my local store in shoreham today and purchased a new sofa.
I was served by a young man named Owen, who was very very helpful and friendly. He answered any questions I had and I left feeling very happy with my purchase.
9 August 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Owen.
Kind Regards,
Jordan
DFS Customer Support
Great customer service very friendly…
Great customer service very friendly and knowledgeable
Everything was explained and all voices given
9 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Experienced sales advisor who was very…
Experienced sales advisor who was very knowledgeable and I got the sofa i wanted in the fabric I wanted.
8 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
“Armchair Shopping” - To start our experience we were greeted…
To start our experience we were greeted by Paul who made it clear that he would be there for us when we’d taken the time we needed to browse the store. He was true to his word and made the whole experience delightful. Thank you Paul; so friendly yet professional….you really know your stuff!
8 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Hove
Hello Cherry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff in giving the…
Very helpful staff in giving the information I needed to enable in making my decision regarding sofa bed.
5 August 2026
Reply from DFS Furniture - Hove
Hello Rita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
Greeted as entered store by Jess, asked if we needed help and we said we were just browsing, which for us is great. We were told just ask if we need help. No pressured sales so could have a good look round the store together. Everything explained when we made a decision.
4 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Good customer service explanation was…
Good customer service explanation was good and made aware of everything available however would have liked the two cushions thrown in for free!!!
4 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
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