Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
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See what reviewers are saying
I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
Had a great experience purchasing my new sofa from DFS, the whole process was easy and enjoyable from start to finish. Delighted with my choice. Special mention to Harry, who was fantastic from sta... See more
Company replied
We were in just as the shop opened today. We were given plenty of time to look round the store before being approached. Fisayo was so helpful and made buying our sofas a very pleasant experience. She... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4k reviews
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Harry was extremely helpful and…
Harry was extremely helpful and explained everything in detail. There was a fantastic selection of suites. I found the suite that was suitable for my home.
16 July 2026
Reply from DFS Furniture - Inverness
Hello Irene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely friendly member of staff met us
Lovely friendly member of staff met us. She gave us lots of options on our chosen sofa. We had a cup of tea and decided what we wanted. The member of staff explained what happens next and about the sofa cover we signed up for.
15 July 2026
Reply from DFS Furniture - Inverness
Hello Catherine,
We are really grateful for your kind words and for sharing your experience in our store. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Highly recommend Inverness DFS / Jen
Highly recommend, this is our 3 sofa with dfs and the customer service is just outstanding. We got help from Jen today at Inverness . Needed a new sofa asap due to an unexpected incident with our current sofa to due our dog. Hence having to get a new one. We received amazing customer service from Jenn and she went over and beyond for us to get our new sofa today. Thank you so much Jen and dfs for your service and outstanding customer service. Highly recommend.
14 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
We went in a few times before we were…
We went in a few times before we were sure what we realy wanted all the members of staff were very helpful and patient perfect shopping experience.
13 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Good to see options in person but also on the tv screen.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Armchairs purchase
Quick and efficient in store experience, very pleasant member of sales team who wasn't overly pushy about available extras.
11 July 2026
Reply from DFS Furniture - Inverness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
We were greeted by a lovely lady called…
We were greeted by a lovely lady called Helena I think and she was great with going through what we were looking for in a sofa
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service
Barbara was extremely informative and answered all our queries fully. Excellent customer service.
10 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very disappointed with the delivery…
Very disappointed with the delivery service. On purchasing our order we understood delivery would be approx 7 to 10 days. Your delivery company contacted me on the 16 th June with a delivery date of the 10th July. Has our order been lying with them for nearly a month. ??
14 June 2026
Reply from DFS Furniture - Inverness
Good morning Val,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Rest assured the store have been notified to contact you regarding this issue so we can discuss this further, apologies again.
Kind regards,
Lia
DFS Customer Support
Very friendly and welcoming experience
Very friendly and welcoming experience. Very good support and whole experience was very satisfying
8 July 2026
Unprompted review
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service and quick delivery…
Excellent service and quick delivery definitely use again
1 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Helena gave us a lot of information and explained it very well her communication skills were excellent
8 July 2026
Reply from DFS Furniture - Inverness
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Jennifer was very friendly and…
Jennifer was very friendly and informative, with lots of knowledge and confidence in her approach.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Wnt in to the DFs Store in Inverness…
Wnt in to the DFs Store in Inverness for a second time after a previous scouting visit. The staff greeting was there and not too overpowering. Left to look around. We were given lots of information and details when we needed it and we made a purchase. All very easy.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent Customer Service received on…
Excellent Customer Service received on Saturday 4th July, very attentive and knowledgeable Sales Assistant, I think called Jill?
Listened to what was wanted, offered alternative options, all round lovely,friendly and extremley professional. Would like to mention that all staff in the store were very friendly, and the coffee was very welcomed
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great experience and the staff were…
Great experience and the staff were very very helpful! Great options and easy to order, will use again 👍🏻
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We were made to feel so welcome
We were made to feel so welcome, given coffee and dealt with so quickly, can't remember ladies name but she was brilliant full of smiles and explained everything so well
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Customer Support
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