The lady (Fee?) was very nice so I cannot fault her. Unfortunately in the middle of completing the sale and whilst Fee was on the computer putting in my details we were interrupted by her colleague t... See more
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Anthony served us today, very friendly and informative without the overbearing need to 'sell'. Had a very straight to the point but warm sales experience and kept things informed, determined and tho... See more
Company replied
Your staff at your Inverness showroom were 100% lovely🥰, very kind, professional and extremely knowledgeable about every sofa within the showroom, but most of all your branch manager was great, funn... See more
Company replied
I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4k reviews
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Very disappointed with the delivery…
Very disappointed with the delivery service. On purchasing our order we understood delivery would be approx 7 to 10 days. Your delivery company contacted me on the 16 th June with a delivery date of the 10th July. Has our order been lying with them for nearly a month. ??
14 June 2026
Reply from DFS Furniture - Inverness
Good morning Val,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Rest assured the store have been notified to contact you regarding this issue so we can discuss this further, apologies again.
Kind regards,
Lia
DFS Customer Support
Very friendly and welcoming experience
Very friendly and welcoming experience. Very good support and whole experience was very satisfying
8 July 2026
Unprompted review
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service and quick delivery…
Excellent service and quick delivery definitely use again
1 July 2026
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Helena gave us a lot of information and explained it very well her communication skills were excellent
8 July 2026
Reply from DFS Furniture - Inverness
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Jennifer was very friendly and…
Jennifer was very friendly and informative, with lots of knowledge and confidence in her approach.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Wnt in to the DFs Store in Inverness…
Wnt in to the DFs Store in Inverness for a second time after a previous scouting visit. The staff greeting was there and not too overpowering. Left to look around. We were given lots of information and details when we needed it and we made a purchase. All very easy.
5 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent Customer Service received on…
Excellent Customer Service received on Saturday 4th July, very attentive and knowledgeable Sales Assistant, I think called Jill?
Listened to what was wanted, offered alternative options, all round lovely,friendly and extremley professional. Would like to mention that all staff in the store were very friendly, and the coffee was very welcomed
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great experience and the staff were…
Great experience and the staff were very very helpful! Great options and easy to order, will use again 👍🏻
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We were made to feel so welcome
We were made to feel so welcome, given coffee and dealt with so quickly, can't remember ladies name but she was brilliant full of smiles and explained everything so well
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Customer Support
Katerina was lovely as usual
Katerina was lovely as usual, professional, knowledgeable and friendly, great sale experience overall.
4 July 2026
Reply from DFS Furniture - Inverness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
From the start Fisaya was very helpful…
From the start Fisaya was very helpful and all through pressing and with alway a smile on her face ,it was enjoyable all he way through the sale
27 June 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpfull staff didn't rush us gave…
Very helpfull staff didn't rush us gave us lots of time to decide never hurried us Very pleasant and easy to talk to would not hesitate to go back again brilliant staff
3 July 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant Service from Katerina
Katerina made this whole process an absolute pleasure. She was very helpful, informative,gave good advice and has an amazing personality.
2 July 2026
Reply from DFS Furniture - Inverness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very knowledgeable staff
We visited on two occasions. The first visit we were “just looking”. We were given excellent advice and help by Jenny. On our second visit, a week later, Helena helped us with our final choice and even helped us with carpet samples that we brought into the store to help with the colour choice.
Excellent, helpful staff.
2 July 2026
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Inverness
Hello Kirsty,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nice and easy way to buy a sofa to…
Nice and easy way to buy a sofa to replace our 13 year old one we got from them last time, Helena the sales rep was upfront and so helpful when we were asking 20 questions and impeccable service . We used DFS again as the last time was just as smooth a process.
1 July 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
terrific service by the staff all my…
terrific service by the staff all my questions answered
well and promptly, friendly and helpful .
1 July 2026
Reply from DFS Furniture - Inverness
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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