I had a fantastic experience with Helena at DFS when purchasing our new sofa bed. She was incredibly friendly, helpful and professional, and made the whole process easy and enjoyable. Helena took th... See more
Company replied
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Had a great experience purchasing my new sofa from DFS, the whole process was easy and enjoyable from start to finish. Delighted with my choice. Special mention to Harry, who was fantastic from sta... See more
Company replied
Fi at the inverness branch helped me to pick a sofa that was right for me and my family. She was extremely helpful and explained everything. I had a cappuccino while we went through the order. It was... See more
Company replied
We were in just as the shop opened today. We were given plenty of time to look round the store before being approached. Fisayo was so helpful and made buying our sofas a very pleasant experience. She... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4k reviews
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Good clear communication from Harry in…
Good clear communication from Harry in your Inverness store.
22 June 2026
Reply from DFS Furniture - Inverness
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
"The staff were incredibly helpful
"The staff were incredibly helpful, friendly, and professional. (Barbara, Catherina and Harry). They took the time to answer all my questions and made the whole purchasing process easy and stress-free. Their excellent customer service made for a great experience. Thank you!"
21 June 2026
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Welcoming, friendly and helpful
Barbara at the Inverness branch was very helpful, welcoming and friendly in us making our purchase.
20 June 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly helpful & knowledgable…
Very friendly helpful & knowledgable staff. Straight away directed to where we needed to be.
19 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Amazing service from start to finish
Amazing service from start to finish. Fee i think her name is. She was amazing and so bright and bubbly (she did my order and helped me choose a sofa in the inverness store. She was honestly so amazing,her attitude was second to none and she was so bouncy and made it even more exciting. Never let her go.....GIVE THAT GIRL A PROMOTION!!!!!
18 June 2026
Reply from DFS Furniture - Inverness
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
My experience was fantastic
My experience was fantastic, Jennifer was able help me find my dream sofa! She was great start to finish in assisting me going through different models, sizes & colours! Her customer service is spectacular!
17 June 2026
Reply from DFS Furniture - Inverness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Our sales lady was nice to deal with
Our sales lady was nice to deal with. Happy with our decision to buy from DFS.
16 June 2026
Reply from DFS Furniture - Inverness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
You have very nice staff very helpful
You have very nice staff very helpful, and a pleasure to speak to and nothing is to much trouble for them
15 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great attentive service from Fi
Great attentive service from Fi
All questions answered in helpful manner
15 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
First class experience
The salesperson was an absolute delight. Not pushy at all, and explained everything step by step.
14 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful staff who made it very…
Very helpful staff who made it very clear what we were buying and we could expect. Will await delivery for product review
14 June 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I had an excellent experience at the…
I had an excellent experience at the DFS Inverness store. The staff were incredibly patient, friendly, and professional throughout the entire process. They took the time to answer all my questions, explain the available options clearly, and never made me feel rushed or pressured.
What stood out most was their commitment to providing great customer service. The team remained helpful, supportive, and positive throughout my visits, and their willingness to assist made the whole experience smooth and stress-free.
Overall, the service was outstanding from start to finish. The staff were knowledgeable, approachable, and genuinely focused on helping customers find the right solution. I would highly recommend DFS Inverness to anyone looking for quality furniture and exceptional customer service
8 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
I have forgotten the salesman's name
I have forgotten the salesman's name, he was very informative, giving good advice and assisted with all our enquires.
13 June 2026
Reply from DFS Furniture - Inverness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Barbara the sales assistant at the…
Barbara the sales assistant at the Inverness store was extremely helpful. So much so, she stayed long after her finishing time. Great service.
2 June 2026
Reply from DFS Furniture - Inverness
Hello Lorraine,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Genuinely great service in Inverness
13 June 2026
Reply from DFS Furniture - Inverness
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Its been a good experience with DFS
Its been a good experience with DFS
Amazing range of all the sofas and furniture, very comfortable and sturdy
But the only thing which I didn’t enjoy is the long delivery time around 4-6 weeks which they should work on it
6 June 2026
Reply from DFS Furniture - Inverness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff,lovely showroom.
13 June 2026
Reply from DFS Furniture - Inverness
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer care
Excellent customer care. Many items on show instore. A pleasure to walk around and look at everything without being rushed or pushed into buying.
4 June 2026
Reply from DFS Furniture - Inverness
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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