We knew what sofa we wanted to look at in person, Aaron spoke with us within a few minutes of walking into store and let us know he was available should we need anything or have any questions. He then... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional staff Charlie looked after us and a great job she made of it. Knew her stuff answered all our questions and explained everything we needed to know. You have some wonderful staff in y... See more
Company replied
Store was laid out well, staff were polite, courteous and helpful, especially Madeleine who was a joy to be served by ! She was friendly, knowledgeable and a delightful young lady who is a credit t... See more
Company replied
Great experience from start to finish, Aaron was helpful and patient from the first moment, two visits later we ordered the new sofa set. At no time was it hard sell, he answered all our questions an... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hardwick Road, PE30 4NA, King's Lynn, United Kingdom
- 0333 999 9748
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlene was excellent very…
Charlene was excellent very knowledgeable and welcoming fantastic staff and fantastic experience.
26 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Great service from Colin today
Great service from Colin today, very helpful young man. Polite and had great service skills
24 June 2026
Reply from DFS Furniture - Kings Lynn
Hello Shirley,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Maddeline was superb throughout the…
Maddeline was superb throughout the process. Very polite and knowledgeable about the product and services. A pleasure to deal with.
23 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Charlie was absolutely fantastic
Charlie was absolutely fantastic, she gave me several different options to choose from, from the description I gave her of the room size and colour. Nothing was any trouble and she was very knowledgeable of the furnishings that I bought.
22 June 2026
Reply from DFS Furniture - Kings Lynn
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Highly recommended. Nice store and staffs
Easy to find what we're looking for. Well know staffs, always there to help with. Explained everything. Highly recommended.
18 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Salesman was polite efficient and…
Salesman was polite efficient and informative so made our experience very good.
17 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff was very knowledgeable and very…
Staff was very knowledgeable and very friendly. We got exactly what we went in for. Great experience
16 June 2026
Reply from DFS Furniture - Kings Lynn
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
What a fantastic experience i had…
What a fantastic experience i had buying a new sofa from DFS. A young lady named Madaliane sat with me and answered all my question multiple times because I'm a bit thick and hard of hearing. She went through everything from how to care for the sofa, all about how the recliners workd and all about the delivery. She didn't rush me at all, the sale progressed at a nice pace and I never once felt pressured into buying anything. I can't wait for it being delivered. Thank you DFS and Madalaine.
16 June 2026
Reply from DFS Furniture - Kings Lynn
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
We couldn’t have had a better experience
We couldn’t have had a better experience with DFS.
Colin was absolutely great, he showed us numerous sofas and explained everything in detail for us. We really felt in good hands with him and would recommend DFS to everyone!
26 May 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello Serhii,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Staff were very friendly and…
Staff were very friendly and knowledgeble. We found what we needed and the service was great.
14 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Fantastic service
Fantastic service, wasn’t hassled ,choose my piece of furniture,was offered a drink, young lady was very informative and helpful, extremely kind .
5 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Lorraine A
DFS Central Customer Support
Very welcoming stuff
Very welcoming staff. Gave us time to look around and was more than willing to help. Tried to sell us add on was a little surprised when we said no. But overall service was great
13 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The sale assistant was polite and…
The sale assistant was polite and knowledgeable, the whole process was smooth and straight forward.
Although I was slightly disappointed to learn that the settee was to be made in China, I cannot believe that the steel frame could not be constructed in the UK.
2 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent service
Excellent service, was left to look around until we were ready to order the suite we were looking for.
The guy came over and introduced himself was very polite and helpful he explained all that was relevant,
When I paid for the for the suite I unknowingly overpaid by £160,when both guys recounted it they realised my mistake and returned the money to me, well done lads.
10 June 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello Lou,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Colin was awesome....he spent a lot of…
Colin was awesome....he spent a lot of time answering our questions on different settees....
First class service
8 June 2026
Reply from DFS Furniture - Kings Lynn
Hello Kevin,
Thanks for your lovely feedback, we’re glad to hear Colin met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.