Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... See more
Company replied
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Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... See more
Company replied
Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... See more
Company replied
Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
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Great service from Hits
Great service from Hits. Knew his stuff and was extremely helpful
27 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service from Mohammed…
Great customer service from Mohammed (MJ) ended up buying £3k + sofa.
Leicester fosse park.
27 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
The attention we received from one of…
The attention we received from one of your staff was excellent, explaining any questions we had, and supplying us with information about the product we wished to buy.
26 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Engineer been to adress 2 times to fix…
Engineer been to adress 2 times to fix my sofa both time he received the wrong product and its been an year im waiting for them to fix my sofa . I had insurance wich cover my sofa despite I bought insurance cover dfs made pay for product cost . Not happy with dfs service any more .
8 July 2025
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
All information clearly communicated…
All information clearly communicated and deals explained good good.
23 June 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Found the sofa we wanted...Thank you…
Found the sofa we wanted...Thank you Beth for your great customer service
23 June 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Blaze was great
Blaze who was our sales assistant was excellent, very friendly, informative and knowledgeable about the product and services, encouraging but not pushy.
20 June 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Sofa from DFS great customer experience
We have just bought a sofa from DFS. Beth at the Leicester branch was fantastic. She took great care to get to know us. She spent time over multiple visits to get this right and we were very pleased with the overall service. Beth was brilliant and nothing was too much trouble.
22 June 2026
Reply from DFS Furniture - Leicester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent from start to finish
Excellent from start to finish. The sales guy was 1st class
15 June 2026
Reply from DFS Furniture - Leicester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Had lots of sofas
Had lots of sofas, we looked at recliners, the ones we wanted were sold as a bundle saved £500.
22 June 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Paul at the DFS fossepark was so…
Paul at the DFS fossepark was so helpful and professional. He was not a pushy sales man, in fact he was the opposite which made us go back to give him our business. Thank you to paul for his help.
12 June 2026
Reply from DFS Furniture - Leicester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Hitesh served us amazing customer…
Hitesh served us amazing customer service very attentive to customer needs
Very friendly
21 June 2026
Reply from DFS Furniture - Leicester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Muhammad Jahanjir was so helpful and…
Muhammad Jahanjir was so helpful and made our DFS experience so easy
We would like him to have special thank you and be recognised how he goes above and beyond for his customers
21 June 2026
Reply from DFS Furniture - Leicester
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Great experience all round
Great experience all round! Really helpful and friendly. Made the experience even easier
21 June 2026
Reply from DFS Furniture - Leicester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
The staff at DFS were very helpful..
12 June 2026
Reply from DFS Furniture - Leicester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
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