The sales person was really helpful with sizing and access. Offered a drink which was a lovely touch. Gave honest recommendations and double checked everything before I agreed. Very patient with me c... See more
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See what reviewers are saying
We were assisted by Sonia who was extremely helpful and informative. She did everything she could to help us make decisions, finding solutions to any problems we came across.
Company replied
Shoppers often note that showroom staff are helpful, knowledgeable, and allow you to browse without pressure. DFS sofas as good value for money
Company replied
She was very helpful and patient with us as we made different choices and took her time to help us with our order. Offered us something to drink and made us comfortable showing us the choice we made o... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
Asks customers to review
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Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Mohammed was extremely helpful with my order. The whole process was very easy and pressure-free, with clear explanations of costs and timeframes.
23 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
MJ was very helpful and patient
MJ was very helpful and patient, explained everything and was very thorough! Thank you!
25 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent helpful staff without being…
Excellent helpful staff without being too pushy .
Knowledgeable and informative.
Good prices
25 August 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
We were so well looked after whilst…
We were so well looked after whilst trying to make our choices. Muz was so patient with us and explained everything so efficiently we felt totally at ease.
We felt that it met all our expectations from the company. Thank you
25 August 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Muz met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Polite and discreet service not…
Polite and discreet service not overbearing. allowing me to browse at leisurely pace.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Fantastic customer service
The customer service from Alpay was fantastic!
We will return to him and recommend him .
23 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
It was pleasant from start to finish
It was pleasant from start to finish. They helped us every step of the way and even got asked if we would complimentary drinks. It was quick and smooth throughout the process
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. Beth understood our needs, adapted and delivered the perfect service. Quick and efficient.
23 August 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent service received from Beth in…
Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even got us drinks while waiting to complete the paperwork! Top class!
23 August 2026
Reply from DFS Furniture - Leicester
Hello Elaine,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Hitesh was amazing and very helpful and…
Hitesh was amazing and very helpful and very knowledgeable. We had a great experience and orders our sofas. Thank you -definitely recommend.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service is best
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very knowledgeable and efficient staff.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
We had a lovely sales assistant who…
We had a lovely sales assistant who gave us space to look and decide what we wanted without being pushy which is very important to us.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Sofa bed - GVFM and awesome customer Service. …
Hittesh knew exactly what our requests were and found the right product for us. Efficient , friendly and professional.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Our experience
We saw a sofa we loved and came back to order it, we were helped by Beth, she was lovely, so welcoming and very helpful and explained the whole process and care for the sofa to us, she was very thorough and we couldn’t have asked for a better experience.
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Sahil was very informative and helpful…
Sahil was very informative and helpful today. With his guidance we have left with a new sofa for our Snug.
He has given us a step by step information about everything that happens next.To top it off he was very friendly and had great customer service skills .
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great service and everything explained…
Great service and everything explained in detail
22 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
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