We were assisted by Sonia who was extremely helpful and informative. She did everything she could to help us make decisions, finding solutions to any problems we came across.
Company replied
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She was very helpful and patient with us as we made different choices and took her time to help us with our order. Offered us something to drink and made us comfortable showing us the choice we made o... See more
Company replied
Lisa was lovely and helpful with finding the right size and style that we were looking for. Offered a coffee or hot chocolate too. Very understanding and happy to help show us around as well as gettin... See more
Company replied
I just wanted to write to say how happy I was with the service I received when I went to the DFS store at Fosse Park. I especially wanted to let you know how impressed I was with the service I receive... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
Asks customers to review
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They were very helpful and stayed a…
They were very helpful and stayed a little after close to complete our order which was much appreciated.
13 October 2026
Good staff and explain nicely.
5 October 2026
Excellent service and very helpful and…
Excellent service and very helpful and pleasant salesperson
Well informed
Would recommend to others
13 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff
Friendly staff, we knew what we wanted as previously visited Measham store. Si very quick experience for us
12 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
we brought the Harlech sofa in a Grande…
we brought the Harlech sofa in a Grande and cuddler to the tune of £3666 the most i have ever spent on a sofa...well what a mistake from start to finish the delivery team were like dumb and dumber and had no feet for the sofa, they had to be delivered after. Then all the buttons on the sofa started to come off and this was delivered in Jan 2026 and its now Oct 2026 and its still happening, i would not recommend this sofa at all and the customer service has been far from what i would expect from such a large company ...very very poor DFS you must do better
2 January 2026
Reply from DFS Furniture - Leicester
Hello Jilly,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
When we do receive furniture from the supplier this is packaged ready to go, if the feet have not been included in the packaging unfortunately the drivers would not be aware until they're in your home unwrapping the furniture. I can see you have brought your concerns with the buttons to our attention already and the team will be visiting to rectify this towards the end of the month. Apologies again for any inconvenience this may cause.
Kind regards,
Lia
DFS Customer Support
We cancelled our order no confirmation…
We cancelled our order no confirmation of email we do want say on your data base cancel our any agreement with yourself, by law you hold us to any agreement under consummation law of any agreement if don’t I will take legal action action
3 October 2026
Reply from DFS Furniture - Leicester
Good morning,
Thank you for taking the time to share your feedback with us, we are sorry to hear you have chosen to cancel your purchase. The cancellation has been processed, your agreement will be cancelled following on from this.
Kind Regards,
Holly M
DFS Customer Support
I just wanted to write to say how happy…
I just wanted to write to say how happy I was with the service I received when I went to the DFS store at Fosse Park. I especially wanted to let you know how impressed I was with the service I received from Sahil. He was a lovely and pleasant young man and was a pleasure to deal with. Certainly an asset to your company.
10 October 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The DFS man was very helpful and…
The DFS man was very helpful and knowledgeable and made a lovely hot chocolate made us feel welcome with no pushing for a sale
12 October 2026
Reply from DFS Furniture - Leicester
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Left alone to decide purchase and…
Left alone to decide purchase and plenty of information once decided.Beth was brilliant.
12 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Liked the sofa good price & the lady…
Liked the sofa good price & the lady helping helped us understand the process
11 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Excellant advice & easy transaction
ÌExcellant service & easy transaction.Alpay was helpful & easy to deal with at leicester store thanks
11 October 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service, brilliant. A great deal and excellent quality sofas.
11 October 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Amazing service got a few extras and…
Amazing service got a few extras and staff were extremely helpful😁 service was brilliant smooth and quick I didn't feel pressured.
11 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Transaction was made quick and easy
Transaction was made quick and easy. Very polite guy and informative
11 October 2026
Reply from DFS Furniture - Leicester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Lisa was lovely and helpful
Lisa was lovely and helpful with finding the right size and style that we were looking for. Offered a coffee or hot chocolate too. Very understanding and happy to help show us around as well as getting through the legal bits!
11 October 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
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