DFS Furniture - Leicester Reviews 6,444

TrustScore 5 out of 5

4.9

Everard Way, Fosse Park South, LE19 1UT Enderby, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Me and my family had a great experience at Dfs. Blaise was so good with our two toddlers gave them drinks to keep them busy and gave them attention whilst helping us decide on our sofa and helping us... See more

Company replied

Rated 5 out of 5 stars

Sahil was very helpful. helped us finding the right sofa for our new home. Sahil was great at explaining all about interest free credit and made our experience great going through paperwork. Made us f... See more

Company replied

Rated 5 out of 5 stars

We had already purchased a sofa a week before and decided to by another. Our advisor in store was Hitesh, and was really helpful, he explained everything really well, good efficient service. Would... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at DFS Fosse Road thanks to Hitesh. From the moment we arrived, he made us feel very comfortable and welcome. He was patient, professional, and took the time to answer all... See more

Company replied


Company details

  1. #16 of 396 best companies in Home Furniture Shop
  2. #3 of 50 best companies in Furniture Accessories
  3. #11 of 230 best companies in Homewares Shop
  4. #6 of 112 best companies in Living room shop
  5. #7 of 92 best companies in Sofa store
  6. #3 of 24 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom

  • 0333 999 9781

4.9

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round excellent buying experience.

All round excellent buying experience.
Staff (Maff) excellent, helpful and not at all pushy.
This was a positive experience.

30 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello John,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service staff Soni who is…

Excellent service staff Soni who is very friendly ,professional

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service, friendly staff

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Sahil was very helpful

Sahil was very helpful. helped us finding the right sofa for our new home. Sahil was great at explaining all about interest free credit and made our experience great going through paperwork. Made us feel welcomed with great customer service. Thank you Sahil!

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful , polite and knowledgeable

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Me and my family had a great experience at Dfs. Blaise was so good with our two toddlers gave them drinks to keep them busy and gave them attention whilst helping us decide on our sofa and helping us decide on the layout of our living room. She went the extra mile by finding a tape measure and showing us the different sizes and how our sofa would look in our home. Blaise didn’t rush and made sure we were happy with our choices before we left.

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We find it quality and affordable sofas…

We find it quality and affordable sofas with help of professional and friendly staff at DFS especially a guy called Muhamad (sorry if we spelling incorrectly)he was so helpful and kind towards us

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff were great and helpful

Staff were great and helpful, got us exactly what we wanted and explained everything thoroughly! Thanks DFS!

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your great feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Blaise was amazing!

Blaise was an amazing help when looking for our sofa. Really laid back, and so helpful! Would recommend! :)

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent experience.

Excellent experience.
Not pushy in any way at all.
Great service from customer service person.

31 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Sahil was very professional from the beginning and helped us all the way - not like aggressive customer agent, polite in approach but very effective.

30 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sahil.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, helpful and do not pressure you. Special thanks to Sahil at Fosse Park who was great the twice we went in!

30 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The shop itself was a nice place to be…

The shop itself was a nice place to be and the staff weren't pushy but there to help when needed.

29 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

From the moment me and My Wife walked…

From the moment me and My Wife walked in though there was a really nice gentleman that help us out and go through everything totally helpful real respectful services was 10 out of 10 thank you so much

29 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello Terrence,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Hits who dealt with me and my daughter…

Hits who dealt with me and my daughter at the foose park outlet was so helpful answer all questions purchased the sofa so simple and easy he was so helpful thank you

28 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Hitesh welcomed us as soon as we…

Hitesh welcomed us as soon as we arrived and was very helpful, provided refreshments gave us time to consider and was very informative and was not pushy at all. Very good service

27 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Finton 2 seater sofa

We had already purchased a sofa a week before and decided to by another.
Our advisor in store was Hitesh, and was really helpful, he explained everything really well, good efficient service.
Would definitely use store again if need to in the future.
Many thanks Hitesh.
From Dave & Jane.🙂

22 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Beth the sales assistant was absolutely…

Beth the sales assistant was absolutely amazing! She took her time with parents in law, she was so patient, as my father in law had a lot questions to ask! 🤣

27 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Purchase

The staff were very helpful and available without over crowding. They explained everything in detail and were able to answer any questions

19 May 2026
DFS Furniture - Leicester logo

Reply from DFS Furniture - Leicester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look