We had already purchased a sofa a week before and decided to by another. Our advisor in store was Hitesh, and was really helpful, he explained everything really well, good efficient service. Would... See more
Company replied
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The sales person Hitesh was very welcoming. No pressure was placed on me as I walked around the store. When I chose the furniture I wanted Hitesh was very informative giving me the different options .... See more
Company replied
From the moment me and My Wife walked in though there was a really nice gentleman that help us out and go through everything totally helpful real respectful services was 10 out of 10 thank you so much... See more
Company replied
We had a great experience at DFS Fosse Road thanks to Hitesh. From the moment we arrived, he made us feel very comfortable and welcome. He was patient, professional, and took the time to answer all... See more
Company replied
Company details
- #16 of 396 best companies in Home Furniture Shop
- #3 of 50 best companies in Furniture Accessories
- #11 of 229 best companies in Homewares Shop
- #6 of 112 best companies in Living room shop
- #7 of 91 best companies in Sofa store
- #3 of 24 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
6k reviews
Asks customers to review
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Excellent customer service
Excellent customer service, Sahil was very professional from the beginning and helped us all the way - not like aggressive customer agent, polite in approach but very effective.
30 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brilliant customer service
Brilliant customer service, helpful and do not pressure you. Special thanks to Sahil at Fosse Park who was great the twice we went in!
30 May 2026
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The shop itself was a nice place to be…
The shop itself was a nice place to be and the staff weren't pushy but there to help when needed.
29 May 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fabulous service the salesman was very…
Fabulous service the salesman was very helpful and informative
29 May 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
From the moment me and My Wife walked…
From the moment me and My Wife walked in though there was a really nice gentleman that help us out and go through everything totally helpful real respectful services was 10 out of 10 thank you so much
29 May 2026
Reply from DFS Furniture - Leicester
Hello Terrence,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Hits who dealt with me and my daughter…
Hits who dealt with me and my daughter at the foose park outlet was so helpful answer all questions purchased the sofa so simple and easy he was so helpful thank you
28 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Hitesh welcomed us as soon as we…
Hitesh welcomed us as soon as we arrived and was very helpful, provided refreshments gave us time to consider and was very informative and was not pushy at all. Very good service
27 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Finton 2 seater sofa
We had already purchased a sofa a week before and decided to by another.
Our advisor in store was Hitesh, and was really helpful, he explained everything really well, good efficient service.
Would definitely use store again if need to in the future.
Many thanks Hitesh.
From Dave & Jane.🙂
22 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Beth the sales assistant was absolutely…
Beth the sales assistant was absolutely amazing! She took her time with parents in law, she was so patient, as my father in law had a lot questions to ask! 🤣
27 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thanks for your lovely feedback, we’re glad to hear Beth met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Purchase
The staff were very helpful and available without over crowding. They explained everything in detail and were able to answer any questions
19 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello John,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The experience was great The person who…
The experience was great The person who sold us. The sofa was very, very helpful.
26 May 2026
Reply from DFS Furniture - Leicester
Hello Sam,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good
Very good, staff Farhan was exceptionally good to us explained everything so well.
26 May 2026
Reply from DFS Furniture - Leicester
Hello Shazia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello Leila,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The sales person Hitesh was very…
The sales person Hitesh was very welcoming. No pressure was placed on me as I walked around the store. When I chose the furniture I wanted Hitesh was very informative giving me the different options . A smooth transaction .
26 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The guy was very helpful and explained…
The guy was very helpful and explained everything perfectly for us. Not pushy at all, helped us alot
25 May 2026
Reply from DFS Furniture - Leicester
Hello Michael,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Hitesh was very helpful in listening to…
Hitesh was very helpful in listening to our needs and showing us relevant options
25 May 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
great customer service.
great customer service.
very helpful
good knowledge of sofa's
Very polite
Our Advisor was
2TW-SAHIL
25 May 2026
Reply from DFS Furniture - Leicester
Hello Sharon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello Dave,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Salesperson really didn't know much…
Salesperson really didn't know much about what he was doing, he sent us a shopping list of alot of wrong items, which meant we weren't able to place the order we wanted at the time.
Told us we couldn't have something, when looking online later, we found out we could.
Have ended up going with a sofa from sofology instead, their sales person was helpful and knowledgeable.
17 May 2026
Reply from DFS Furniture - Leicester
Hi Sophie,
We are really sorry to hear the concerns you have raised this is really disappointing to hear. We take all complaints seriously and we will be providing this feedback to the relevant teams.
Kind Regards,
Vanessa
DFS Customer Support
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