Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... See more
Company replied
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Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... See more
Company replied
Blaise in Leicester Fosse Park store was so knowledgeable and explained everything beautifully. She advised of every single cost that was associated with the sofa and was honest and straight forward... See more
Company replied
on our first visit to the Fosse Park store we were looking at and trying recliner chairs, we came away with lots of info / photo's so we could decide on one chair from your wide range on sale. I then... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
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Reply from DFS Furniture - Leicester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good service and excellent staff
I buy sofa from DFS from fosse park leicester. One of the staff help us verry good. He show to may diffrant sofa and explain properly every thins . I will recommended vist store they have planty style sofa. Good service and very goos experience.
18 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I received my sofa delivery on 24th…
I received my sofa delivery on 24th June 26, but u know what delivery guys drop and gone ,they not open the box and said someone come to fix sofas? I called customer service and she said some one called me and arrange to fix sofa , but nothing happened? Worst service ever I seen .Don't buy from dfs
24 June 2026
Unprompted review
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
DO NOT BUY: Misleading Sales, Faulty Goods, and Appalling Customer Service
If I could give zero stars, I would. I purchased a sofa from the DFS Leicester branch, and the entire experience—from the deceptive showroom practices to the atrocious customer service—has been a complete nightmare.
Firstly, I was mis-sold the furniture. The display model in the showroom (which was leather) featured extensive, detailed stitching. The fabric version delivered to me had absolutely zero stitching. At no point did the salesperson inform me that the fabric version would lack these key design features. This is clear misrepresentation.
Secondly, the build quality is shockingly poor. The sofa was delivered with clear manufacturing defects: the seat cushions do not sit flush and leave uneven gaps, the USB ports feel incredibly cheap and tacked on, and the recliner mechanism does not have the same range of motion as the one demonstrated in-store.
I reported these faults on the exact day of delivery (May 18th) to exercise my short-term right to reject faulty goods under the Consumer Rights Act 2015. A manager came to inspect it a few weeks later and completely dismissed my legal rights, refusing to arrange a collection or refund and trying to pass off poor manufacturing as acceptable.
They clearly do not care about the Consumer Rights Act once they have your money or about any after-sales service. I have now had to escalate this as a formal Section 75 legal claim with my finance provider just to get my money back for a faulty, mis-sold item.
Save yourself the stress, time, and money. Avoid DFS completely.
18 May 2026
Unprompted review
Reply from DFS Furniture - Leicester
Hi Raheem,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your furniture, apologies again for any inconvenience this may cause.
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful and service was…
Staff were very helpful and service was really nice which made our purchase seamless.
28 June 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very Knowledgeable and helpful
Very Knowledgeable and helpful, had all the answers to the questions we had. Very personable and not patronising as some sales focused reps can be.
27 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service from Hits
Great service from Hits. Knew his stuff and was extremely helpful
27 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer service from Mohammed…
Great customer service from Mohammed (MJ) ended up buying £3k + sofa.
Leicester fosse park.
27 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
The attention we received from one of…
The attention we received from one of your staff was excellent, explaining any questions we had, and supplying us with information about the product we wished to buy.
26 June 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Engineer been to adress 2 times to fix…
Engineer been to adress 2 times to fix my sofa both time he received the wrong product and its been an year im waiting for them to fix my sofa . I had insurance wich cover my sofa despite I bought insurance cover dfs made pay for product cost . Not happy with dfs service any more .
8 July 2025
Reply from DFS Furniture - Leicester
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
All information clearly communicated…
All information clearly communicated and deals explained good good.
23 June 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Found the sofa we wanted...Thank you…
Found the sofa we wanted...Thank you Beth for your great customer service
23 June 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Blaze was great
Blaze who was our sales assistant was excellent, very friendly, informative and knowledgeable about the product and services, encouraging but not pushy.
20 June 2026
Reply from DFS Furniture - Leicester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Sofa from DFS great customer experience
We have just bought a sofa from DFS. Beth at the Leicester branch was fantastic. She took great care to get to know us. She spent time over multiple visits to get this right and we were very pleased with the overall service. Beth was brilliant and nothing was too much trouble.
22 June 2026
Reply from DFS Furniture - Leicester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent from start to finish
Excellent from start to finish. The sales guy was 1st class
15 June 2026
Reply from DFS Furniture - Leicester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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