Excellent service received from Beth in the Fosse Park Leicester store. She was extremely helpful when we were choosing our sofas and materials, giving advice without any pushy sales techniques. Even... See more
Company replied
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Great experience with Beth, I had lots of questions and she was incredibly patient with me. I didn't buy on my first visit, wanting to have a think for a few days. I waited for Beth when I returned. S... See more
Company replied
Perfect customer service from the staff today. Offered us drinks and helped us through the process of buying the chairs. Would definitely recommend. I can’t remember the guys name but he was very help... See more
Company replied
Great experience purchasing a sofa for our new home. The entire team was a pleasure to deal with but Hitesh in particular went above and beyond to help us turn our house into a home. From start to fin... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Everard Way, Fosse Park South, LE19 1UT, Enderby, United Kingdom
- 0333 999 9781
4.9
Excellent
7k reviews
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We had the lovely blaze dealing with us…
We had the lovely blaze dealing with us today she gave us all information needed for our new sofas arrivals and aftercare, very supportive in picking the right sofa for us as a family, brilliant customer service throughout!
1 August 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great service from DFS should be proud of the young sales ladythe young lady great…
Great service from the young lady great help answering all the questions
25 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
I liked it that we weren’t followed…
I liked it that we weren’t followed around while we were looking at sofas just told in passing if you need anything let me know,and when I found something I liked they were so helpful and friendly,
31 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service from the get go
Great service from the get go, kind, pleasant and very helpful
31 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Beth was brilliant at helping us choose…
Beth was brilliant at helping us choose our perfect sofas.
31 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Just go somewhere else!
Just go somewhere else!
Honestly, a bad experience from start to finish and now stuck with a 1k sofa that already looks worn.
I got the Somerford in forest green chenille. The seat pads already look worn and dull after 2 months. The fabric really doesn't lend itself to be sat on!! Which of course, for a sofa isn't good!! Dfs sent someone out who just kept saying, "that's just how it is" and was unhelpful and didn't seem to care at all that id spent a grand on a sofa that 2 months in, looks pretty bad. Honestly, I dont how they've got so many good reviews. I was given incorrect information from the start. I was messed about and staff dont seem to have a clue. Dfs do not care about the customer and refuse to do anything about this issue. I highly recommend you go somewhere else. I've heard a lot of accounts of poor quality furniture, even if they get good reviews, i know of many dissatisfied customers.
30 July 2026
Unprompted review
Reply from DFS Furniture - Leicester
Good afternoon Jo,
Thank you for taking the time to share your review with us, we are sorry to hear you remain unhappy with your furniture and the level of service received. We can confirm a service visit has been conducted however no fault was found with the furniture, due to this we would be unable to offer a collection or refund.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Just ordered my new sofa
Just ordered my new sofa, the Sales assistant was very knowledgeable & answered all my questions & queries.
28 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Big thanks to DFSWe visited the store on two occasions…
We visited the store on two occasions during our journey in selecting the furniture we required.
We were never pestered or pressured, but received constructive advice when we asked for it.
This resulted in us being really contented with our final choice.
20 July 2026
Reply from DFS Furniture - Leicester
Hello Mr Day,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Leicester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
service was not at all pushy Blase was…
service was not at all pushy Blase was willingto listen and advise customer service was great would happily recomend
26 July 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Paul was very polite and helpful.
26 July 2026
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Hamden Sofa
Great customer service from the lady who dealt with our enquiry, not pushy, was very helpful and informative and made the whole experience stress free. Credit to her store
26 July 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Amazing laying that helped us today
Amazing laying that helped us today, she let us try different ways on the sofas and was very patient with us and guided us through the whole sale and explained everything to us and broke it all down
26 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Really helpful staff and approachable.
Really helpful staff and approachable. We’ve been looking for sofas for a while now, saw a number we liked in DFS and we came back that day and made the purchase!
25 July 2026
Reply from DFS Furniture - Leicester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Done and dusted within 30 minutes.
Done and dusted within 30 minutes.
The gentleman that helped me was brilliant answered all my questions. So far I am very happy
23 July 2026
Reply from DFS Furniture - Leicester
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great staff
Great staff, very friendly and helpful. Coffee offered which was a great touch.
We had Sonia as a sales rep. And I couldn't have asked for anyone better. Her chat and humor was brilliant felt relaxed..
24 July 2026
Reply from DFS Furniture - Leicester
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Sonia met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great staff and very professional.
The staff were professional and friendly in their approach. I am still waiting for the sofa to be delivered. So far, its been a pleasant experience.
23 July 2026
Reply from DFS Furniture - Leicester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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