Victor was amazing, he helped us decide between the two options we liked. Recommend that the sofa we chose would fit the living room better as we could make it either left hand or right hand L shaped.... See more
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We met Andrew on our first visit to find a sofa and he was very helpful and informative about the product we were looking at buying. When we came in to actually purchase a different sofa again he was... See more
Company replied
We are a younger couple buying our first sofa and the staff were so helpful and supportive. Most places we went followed us around like we were about to steal or vandalise something but here they init... See more
Company replied
Luke was absolutely fantastic. From the very moment we met him, he was encouraging, incredibly knowledgeable and helpful. Luke got to understand us as a couple very easily and was able to work out wha... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aldermoor Way, BS30 7DA, Longwell Green, United Kingdom
- 0333 999 9843
4.9
Excellent
4k reviews
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Fabulous customer service and a great…
Fabulous customer service and a great range of furniture.
23 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
I knew what I wanted when I walked in…
I knew what I wanted when I walked in and Andrew was really friendly and pleasant and we had a good chat whilst he processed my purchased. Couldn’t be happier and can’t wait for the new sofa.
21 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Andrew in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Lorraine E
DFS Central Customer Support
Excellent Service from Andrew
Excellent Service from Andrew
We had a really positive experience at DFS Longwell Green, thanks to Andrew. He was extremely helpful, friendly and patient throughout the whole process of choosing our sofa. He took the time to explain everything clearly without putting any pressure on us, which made the whole experience really comfortable and enjoyable.
Andrew was knowledgeable, professional and genuinely went above and beyond to make sure we were happy with our choice. His customer service was excellent, and we really appreciated his help and kindness.
Thank you, Andrew, for making our sofa-buying experience such a pleasant one. We would definitely recommend him and DFS Longwell Green to others!
14 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Luke was absolutely fantastic
Luke was absolutely fantastic. From the very moment we met him, he was encouraging, incredibly knowledgeable and helpful. Luke got to understand us as a couple very easily and was able to work out what we wanted from our new sofa and how it would make our lives easier. I would recommend Luke to anyone who wanted to buy a new sofa.
20 August 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Luke met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff at Longwell Green was very…
The staff at Longwell Green was very explanatory, good product knowledge. Would definitely recommend them to family and friends
20 August 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent information from Linda very…
Excellent information from Linda very professional and friendly
20 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Super friendly and informative
We are a younger couple buying our first sofa and the staff were so helpful and supportive. Most places we went followed us around like we were about to steal or vandalise something but here they initially spoke to us then left us to look around rather than judging.
19 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Victor was very friendly and very…
Victor was very friendly and very helpful and told me all l needed to know about how to clean the chair so it like as good as new
18 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, not pushy and listened to our needs very well. Looking forward to our new sofa.
17 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Very friendly staff went over the top…
Very friendly staff went over the top with service and meet our needs well happy
17 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very happy with our experience at DFS
Very happy with our experience at DFS. Knowledgeable sales without being too pushy. Enjoyable experience!
16 August 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Good all round experience
Victor, who assisted us, was very knowledgeable and affable.
We didn't feel pushed or rushed in any way at all.
Can't wait for our new furniture to arrive.
17 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Victor was really helpful and listened…
Victor was really helpful and listened to everything we wanted. Victor found us the perfect furniture at a great price Helpful and friendly staff .5 stars
15 August 2026
Reply from DFS Furniture - Longwell Green
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Tom was very helpful and had excellent customer service skills. The store is welcoming and nicely laid out, not too overwhelming like some sofa shops can be!
14 August 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Tom was very helpful
Tom was very helpful . He acknowledged me straight away when I entered the shop. Five star customer service
14 August 2026
Reply from DFS Furniture - Longwell Green
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tom.
Kind Regards,
Jordan
DFS Customer Support
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