Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... See more
Company replied
Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2k reviews
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Reply from DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The salesman was so helpful
The salesman was so helpful. Explained everything. No hard sell either. Just a good shopping experience
18 April 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
No pressure to buy
Very relaxed and no pressure to buy, and good to go through all the options
19 April 2026
Reply from DFS Furniture - Luton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great experience
The staff took care of us and were knowledgeable. Great experience overall
18 April 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very happy with the way we were treated…
Very happy with the way we were treated in store. Tan came over and we asked about material and cleaning and he recommended various sofa styles. We chose one we liked and the whole experience was great.
18 April 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Tan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very professional and Lovely staff and service
As I win the lottery. The friendly lovely female as a butterfly explain everything, check everything and if called her colleges for secondary check. Lovely staff, professional and very friendly. 5 stars is nothing because today I saw two more.
17 April 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Went to my local dfs in Luton
Went to my local dfs in Luton. Met the salesman Tanvir who was a great help. He knew exactly how to sell the sofas to me. What a great guy.
17 April 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Tanvir.
Kind Regards,
Jordan
DFS Customer Support
great customer service helped us choose…
great customer service helped us choose the right size for our front room which made our experience even more easier.
16 April 2026
Reply from DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Big thank you to the Bengali sister…
Big thank you to the Bengali sister whose name I didn’t catch (sorry) for answering all the questions I had and making the sale straight to the point which is always appreciated. Very polite and accommodating staff member.
6 April 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very good
The lady who assisted us was very helpful and lovely she gave us a lot of Informative details. I think her name is Heleena or Leena.
12 April 2026
Reply from DFS Furniture - Luton
Good afternoon Jodalyn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful staff who calmly talked us…
Very helpful staff who calmly talked us through all the information and gave us the time to ensure we were fully informed.
12 April 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great furniture and great friendly…
Great furniture and great friendly staff , was offered a great cup of coffee and didn’t have to wait long before being dealt with ? Everything was described and explained in detail and very easy to understand Joseph and didn’t get the managers names in chaul end Luton but was fantastic service thank you both so much ! .
11 April 2026
Reply from DFS Furniture - Luton
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant lady served me
9 April 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service
Tariq was very helpful on helping to order the bed needed and very quick easy process.
7 April 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Superb customer service from Ruhit as a…
Superb customer service from Ruhit as a representative of DFS and great product range. Under 30 mins we chose a sofa and proceeded all the requirements.
6 April 2026
Reply from DFS Furniture - Luton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Customer service was great!
6 April 2026
Reply from DFS Furniture - Luton
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
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