Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... See more
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2k reviews
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The Gentleman was very helpful and went…
The Gentleman was very helpful and went above and beyond very happy with my purchase today
4 April 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Not pushy
Not pushy, allowed you to look. And then call them when you were ready to ask question.
All staff very pleasant.
3 April 2026
Reply from DFS Furniture - Luton
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
We was left alone to look at furniture…
We was left alone to look at furniture right up until we found what we wanted then found a member of staff easily to question on the options the member of staff was polite and friendly
1 April 2026
Reply from DFS Furniture - Luton
Good morning Frederick,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Henna was exceptional
Henna was exceptional, everyone that dealt with my sister and I from the moment we walked in .
31 March 2026
Reply from DFS Furniture - Luton
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
First class service
Knowledgeable staff, offered advice without being pushy with products.
First rate service, thank you
30 March 2026
Reply from DFS Furniture - Luton
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Joe at the Chaul end Luton branch was…
Joe at the Chaul end Luton branch was super helpful and very knowledgable, he took us through a whole range of sofas until we found the right one. His advice was second to none.
29 March 2026
Reply from DFS Furniture - Luton
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
felt comfortable visiting the store
felt comfortable visiting the store. Help was offered immediatly but the assistant left us to it when we said we were just looking which we were grateful for as we really do not like pushy assistants. They however were on hand immediatly when we needed advice. Very helpful, informative and we did purchase a very nice chair
25 March 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
The sailsman helped us all the way.
25 March 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Felt ar ease the assistant was very…
Felt ar ease the assistant was very knowledgeable and friendly
24 March 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Joseph was welcoming and informed me of…
Joseph was welcoming and informed me of benefits available at a small additional fee.
23 March 2026
Reply from DFS Furniture - Luton
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The sales lady was excellent and…
The sales lady was excellent and extremely knowledgeable in the business and understanding of the customer service aspect and she was very helpful
15 March 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
I had a wonderful experience I was…
I had a wonderful experience I was dealt with such care and attention to what I wanted and needed by the lovely Henna af the Luton branch she was amazing.
14 March 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really nice staff and prices
3 March 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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