Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... See more
Company replied
Company details
- #12 of 399 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2k reviews
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Really nice staff and prices
3 March 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
We dealt with Henna, who was a delight and answered all our questions with warmth and politeness.
6 March 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
I was greeted well and the staff member…
I was greeted well and the staff member was very helpful.
5 March 2026
Reply from DFS Furniture - Luton
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
Good morning Petra,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The man was lovely who helped me
I had a great experience today picking out a brand-new sofa. The man that helped me was so helpful gave me loads of information and was very welcoming. I honestly would give him 10 stars.
10 March 2026
Reply from DFS Furniture - Luton
Good afternoon Anna,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The salesman really amazing
The salesman , Jo was extremely knowledgeable, friendly and helpful and didn't mind all of our questions that we had and definitely didn't make us feel pressured at any time.
9 March 2026
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Joseph the sale advisor 5 *****
Can honestly say Dfs staff were so friendly . Answered all questions . From start to finish . 5 star rating from us . Joseph went through every detail. Highly recommended
9 March 2026
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Really Helpful without being too pushy.
Really Helpful without being too pushy.
Joe was knowledgeable about the product and the whole experience was a pleasant one
8 March 2026
Reply from DFS Furniture - Luton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
Beautiful store in Luton
Beautiful store in Luton, lots to choose from and the staff leave you alone without being in yoyr face the second you arrive
1 March 2026
Reply from DFS Furniture - Luton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service!
The sales assistant was very knowledgeable and helpful. He was very kind to my elderly mother, who was the main customer. It was a great sales experience and a very successful purchase
3 March 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service by Fahima
Customer service by Fahima was a remarkable experience. She knew about the product and offered us the best solution to meet our budget. Fantastic customer service in all areas. Fahima was friendly, kind and knowledgeable about what DFS could offer.
3 March 2026
Reply from DFS Furniture - Luton
Good morning,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Fahima.
Kind regards,
Lia
DFS Customer Support
The sales executive was attentive and…
The sales executive was attentive and gave me.attention and time to.make my decision without rushing off somewhere else.
27 February 2026
Reply from DFS Furniture - Luton
Good morning Mary,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Pleasant friendly service
Pleasant friendly service. Quick and straightforward. Didn’t feel pressured to buy anything I didn’t want .
2 March 2026
Reply from DFS Furniture - Luton
Good morning Vanda,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
The young gentleman who served us was…
The young gentleman who served us was friendly but not a pushy sales man. That made all the difference.
1 March 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Freindly service
Freindly service
Good range of sofas
Took the time to make sure we understood the options and costs
1 March 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
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