DFS Furniture - Measham Reviews 

3,677
TrustScore 5 out of 5

4.9

Tamworth Road, DE12 7DU Measham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The salesman! Handsome man with the perfect smile! And very patient! He actually listened to what I was saying and considered my personal needs and requirement for a sofa 😊 he didn't push for a sale... See more

Company replied

Rated 5 out of 5 stars

Marianna was very patient and respectful of my request to browse independently. Once our choice was made she then provided all the information and guidance required in a very friendly and profession... See more

Company replied

Rated 5 out of 5 stars

Hello,my daughter and i were in your Measham store yesterday to look at recliner chairs and sofas.we were greeted by a lovely lady Marianna,who pointed us in the direction of what we were looking... See more

Company replied

Rated 5 out of 5 stars

We were greeted at the door by Jackie, who took us directly to the Patterdale range we had been viewing online. We were then given time to ourselves to look at this range and then the rest of the stor... See more

Company replied


Company details

  1. #14 of 397 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #12 of 242 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #6 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(3,677)

97,237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were very happy with the sales…

We were very happy with the sales experience. It was very straightforward and would recommend this store to others

2 August 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Warm welcome

Warm welcome, fantastic friendly staff - Pete was very helpful and knowledgeable

2 August 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Found what we wanted

Found what we wanted, good customer service, by the staff, everything explained well

31 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for sharing your great feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Essie sofa

My partner and I visited the Measham store today to purchase a sofa for our first home. As first-time buyers, we were unfamiliar with the process, but the level of customer service we received was outstanding.

Although we didn’t catch the gentleman’s name, he was extremely friendly, knowledgeable, and professional throughout our visit. Every question we had was answered thoroughly, and he took the time to ensure we felt comfortable and confident with our purchase. His approachable manner made the entire experience stress-free and enjoyable.

We would highly recommend the Measham store to anyone looking for excellent customer service. This member of staff is a true credit to the team.

30 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely salespeople

Lovely salespeople, knowledgeable and attentive.

28 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Bought a sofa from DFS measham

Bought a sofa from DFS measham. Was very happy with all aspects. The member of staff who dealt with us was friendly, helpful and knowledgeable.

28 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service & information by…

Excellent service & information by Marianna, helping me select the sofas I wanted, explaining about the care and protection for them, great customer service.

29 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The care and support offered by Marianna

The care and support offered by Marianna was brilliant and we felt well informed of sofa care and management.

29 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff were super helpful

Staff were super helpful

26 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Hello,my daughter and i were in your…

Hello,my daughter and i were in your Measham store yesterday to look at recliner chairs and sofas.we were greeted by a lovely lady Marianna,who pointed us in the direction of what we were looking for.marianna was extremely helpful and knowledgeable about all products.She supplied us with coffee while we decided what products suited me. When we had decided she explained about the extra things we could add to our order,ie maintenance insurances and products to care for our purchase.What to do on delivery of good,ie gliders ect.
Thanks to her we were very happy with our purchase and are looking forward to delivery

.

25 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Really good customer service

Really good customer service, friendly and welcoming.

25 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Always dealt with Jackie possibly over…

Always dealt with Jackie possibly over 20years if I do I know what i’m getting
excellent service thankyou

24 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Experience was very pleasant

Experience was very pleasant, we was greeted upon entry into the store by a member of staff who introduced herself to us, explained where the all products are in the store and offered her assistance to help us if we needed it. Thank you Jackie for making our time in your Measham store a pleasant shopping trip.

24 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jackie met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

We had a very positive experience at…

We had a very positive experience at DFS (Measham). The female sales assistant was very helpful without being intrusive. After an introduction we were left to look around in our own time and when a decision was made to make a purchase the assistant was very helpful and thorough. Thank you.

22 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly welcoming staff

Friendly welcoming staff. Plenty of choice and local so we didn't have to drive too far. We had looked at lots of sofas in different stores and always had some compromises, but as soon as we saw the sofas in DFS we knew we had found the ones we were going to buy.

22 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Jackie was extremely helpful.a credit…

Jackie was extremely helpful.a credit to d.f.s would highly recommend.

21 July 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

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