We made our visit to DFS today to initaily browse as looking for new 3 seater and 2 seater. Wife had idea what she wanted and indeed found it, within the vast stock . We were greeted by antony, o... See more
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See what reviewers are saying
Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our qu... See more
Company replied
This was our 3rd time viewing the sofa so we were well set on this being the choice for us. The 3rd time we were assisted by a gentleman called Reece, and he was very informative and talked us throug... See more
Company replied
I recently ordered a sofa from DFS and had an absolutely fantastic experience. From the moment I walked in, the service was top-tier. I want to give a special shout-out to the manager who assisted me... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
18-20 Towcester Road, NN1 1EE, Northampton, United Kingdom
- 0333 999 9744
4.9
Excellent
4k reviews
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Perfect customer service and care.
On entering the store we were greeted by a lovely young man named Rhys . We had spotted the furniture we liked ,and all of the different options for the level of comfort were thoroughly explained to us and we were happy to proceed.
25 May 2026
Reply from DFS Furniture - Northampton
Hello Ian,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rhys.
Kind regards,
Lia
DFS Customer Support
Chap was lovely explained everything…
Chap was lovely explained everything and also girl Alisha help us what a lovely people many thanks
23 May 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The member of staff was very polite and…
The member of staff was very polite and professional. She told me about the different material how to clean them,told me about all the different delivery options and all other options of suite styles I could order . This member of staff knew all about the produ as, and was so helpful ,polite and perfect customer care . A credit to the company.
21 May 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Northampton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
John was very helpful , professional and courteous
John was helpful, informative and thorough, but let us make our decisions based on what we learned from him, without pressure or coercion.
21 May 2026
Reply from DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We found excellent products at your…
We found excellent products at your store and Anthony was extremely helpful and knowledgeable about the products which enabled us to choose exactly the sofas we needed.
We look forward to the delivery at our new house
Mike Porter
20 May 2026
Reply from DFS Furniture - Northampton
Hello Mr & Mrs Porter,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind regards,
Lia
DFS Customer Support
The person who sold the item to me was…
The person who sold the item to me was very kind and helpful.
17 May 2026
Reply from DFS Furniture - Northampton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
The salesperson was polite and…
The salesperson was polite and explained everything clearly and I felt comfortable
17 May 2026
Reply from DFS Furniture - Northampton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Staff was great
16 May 2026
Reply from DFS Furniture - Northampton
Good morning Caroline,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Our experience in store was very good…
Our experience in store was very good and the service was excellent,
16 May 2026
Reply from DFS Furniture - Northampton
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Five star experience
Very welcoming and helpful,we was dealt with by a lovely girl named Alesha who was very knowledgeable and nice. She made us feel comfortable and was genuinely friendly,made us a lovely cappachino and didn’t pressure us to make up our mind at all.just waiting for our new sofa to be delivered, so overall a five star experience
16 May 2026
Reply from DFS Furniture - Northampton
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Alesha helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Northampton
Good afternoon Mark,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Northampton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
thank you for your help
thank you for the service, we were happy with the service received
15 April 2026
Reply from DFS Furniture - Northampton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good experience, highly recommend
Very good experience from entering the store which is clean spacious and offering a vast range of furniture. The sales representative who helped us was extremely professional and knowledgable. His assistance helped us to make the right choice.
13 May 2026
Reply from DFS Furniture - Northampton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Harry was extremely helpful with…
Harry was extremely helpful with helping myself with choosing the type of couch I wanted as I was stuck between two and he was able to find one that was perfect for what I wanted. He was very friendly towards my mum as well as myself. Fantastic experience overall. Other staff were also friendly and offering to help.
12 May 2026
Reply from DFS Furniture - Northampton
Good morning Becky,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Harry.
Kind regards,
Lia
DFS Customer Support
Had great and informative experience…
Had great and informative experience from Northampton DFS hosted by Anthony. Very helpful and made our selection very simple.
11 May 2026
Reply from DFS Furniture - Northampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Northampton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Northampton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
I purchased a sofa today in DFS…
I purchased a sofa today in DFS Northampton and was so impressed with the customer service I received from Elisha. She was super helpful, friendly and knowledgeable.
9 May 2026
Reply from DFS Furniture - Northampton
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
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