DFS Furniture - Northampton Reviews 

The staff(Recce) was patient with me and was able to explain everything to me

Reece, was extremely pleasent. Every question i asked was answered, very knowledgeable about the product and the service i would recieve.

Lovely products in store, and excellent customer service throughout. Our salesman, Reece was incredibly informative and took the time to answer all of our questions, clearly explaining the pros and limitations of each sofa we were considering. He also encouraged us to double-check our measurements and carefully imagine how the sofa would fit within our home, which we really appreciated.
On our return visit, Reece helped us make a confident and informed decision on the sofa we chose, and we’re very pleased with it. He was polite, professional, and friendly throughout the entire process, making the experience stress-free and an enjoyable purchase.

DFS staff were very helpful and available when needed to help.

Anthony was very informative knowledgeable and caring checking we were happy with everything discussed

Smooth and simple process, good communication and very friendly staff

Based on our experience, we would be unlikely to recommend DFS.

While the in-store staff were great at helping us select a sofa and made the ordering process smooth and straightforward, the rest of the experience fell well below expectations.

Our delivery was delayed beyond the original timeframe, which was already disappointing. When the sofa finally arrived, the delivery process itself created further issues — the delivery team caused damage to our hallway walls and banister. Unfortunately, the problems did not end there, as upon inspection we also found that the sofa itself was damaged.

Overall, despite the positive interaction in-store, the combination of delays, property damage, and receiving a faulty product has led to a very unsatisfactory experience.

Staff we dealt with today were very informative helping us to choose the best products and aftercare

Staff and Customer Service

Excellent Service - Staff was very helpful and genuinely showed care and support. The couch we bought was well priced and credit was offered.

Great experience from Reece he made buying our sofa effortlessly and easy thanks Reece

Chris and Nat

I would just like to show my appreciation by highlighting the exceptional service I have received at the Northampton DFS store.

Tina truly went above and beyond to help me, understood my situation, provided reassurance, and put me at ease, relieving my stress.
Her patience did not go unnoticed and it is rare to see this level of effort within customer based roles.

A big thank you as well to Rhys, who was incredibly helpful, friendly and patient.

I really appreciate the outstanding customer service from both Tina and Rhys, thank you so much I am truly grateful for your help.

The sales person was excellent after he introduced himself we were left alone to look around only to ask if we had any questions and get us some refreshments and once we were ready he was ready and really helpful.
Thanks A++++

The process was quick, the gentleman who served me explained very well, he was so friendly. 10/10🙏👌🤩

Hi !
Good service, lady been very helpful and very nice, very polite and give best advice to discuss with my product.
Is I best!
Thanks

Service in store was excellent and Cherese who served us was excellent in giving us all the information needed .

We had a really good experience with DFS.

The Northampton sales people were helpful, considerate, patient and best off all no pressure selling.

The prices of Sofas are ridiculous though but that's not just DFS. You can buy a car for less, let that sink in.

Reece was very helpful. We had a brief chat and were left to have a look around the store, before sitting down and and discussing all our options and placing our order.

We ordered a new sofa and Alicia, John and Reece were so helpful and attentive. Lovely people and so thorough in giving information. Would thoroughly recommend.

We were welcomed warmly into the Northampton store by Reece and we explained we were looking for a sofa for our first home. Throughout the whole experience, Reece was nothing but helpful, informative and extremely friendly. With it being our first big purchase for our first home, we are quite novice around sofas and what to go for/what not to go for, but we found Reece was exceptionally helpful in explaining things in great detail, such as how different lighting can affect how the colour of sofas look. If Reece hadn’t explained this, I think we would have regretted our choice of colour so we are super grateful for this. Reece gave us plenty of time to look around whilst he made us a coffee each (great coffee by the way) and once we had decided on a sofa, the process into ordering it was very smooth. Reece is a real asset to the Northampton store and we’re so glad he was our salesman for our first big purchase!