DFS Furniture - Nottingham Reviews 

Such a great choice , all staff were very pleasant . Our guy took so much time explaining everything, fabrics options, configuration of corner sofa just making sure everything was spot on . By far the best shop for choice , quality , value for money and to finish off a great coffee. A very happy customer

No pushy salesmen following you around. Just a pleasant greeting and make you feel like you can ask questions without being pressured into buying something. We went in a few times before deciding on a sofa and everyone we met was very helpful, friendly and knowledgeable.

Store manager Brian and sales representative Ellie (The Wellie) both took good care of us and made sure we knew everything about the sofa, the payment options and aftercare before leaving the store. We never felt that we were being "sold to" as they were both coming across as very genuine and kind people. 10 out of 10.

Ellie deserves a bonus, a raise and a promotion. We would highly recommend this store to anyone considering buying a sofa.

Earl was very patient as we worked out which sofa to choose. He talked us through different options and had a laugh along the way!
A great shopping experience with Earl!

Dennis and Rachael looked after us very well, they were both super friendly knowledgeable, and we really appreciated that fact that Rachael the manager gave us advance notice that the sofa we chose was due to be in a sale in a couple of weeks time which they would honour the price decrease as it was before delivery, this made good customer service excellent customer service, thank you

I requested my sofa to be cancelled within 24 hours and they still have not cancelled it and I still keep getting emails to say my purchase is arranged. I have rang multiple times and it has still not been done.

Amazing customer service from the multiple members of staff that we spoke to. Showed us all the items on offer / set offers you get when buying something, really really helpful. Cannot thank them enough for getting us our dream sofa for our first home. Didn’t feel pressured into anything and he gave us time alone to thing about it and talk through payment options etc.

Excellent service, very helpful, we got exactly what we wanted

We visited DFS today. Very satisfied with the service. Staff Danny was very supportive, communicating and very kind. Surely recommend to others

Staff were very Vergil. Listened to what we were looking for and offered sound options

Good customer service

Had the lovely Dennis, serve us today. Very knowledgeable, friendly guy. Highly recommend using Dfs for a sofa.

The range and options available was just right for us. The salesman Danny was excellent in his approach and provided all the information we needed to make a decision easily.

The person who served was polite knowledgeable

We have had two recliner chairs from DFS £1250 each, one of these chairs sinks, we have had customer services out and they have said this is cushioning !!! Never heard of that before, our settee which is over 20 years old is still steady and strong we use that far more than the chairs, this was not from DFS, we were hoping to replace the settee after we had paid for the chairs so they all match, this however will not be happening incase we have the same issue. Hi @lisa I telephoned customer services but because I don’t know my account number apparently they cannot find my order, despite the fact you delivered to my home address and one of your repair men have already been out. !!!

DFS: nearly two years, and the agreed repair still has not been delivered

This is not a case of a customer simply changing their mind after eight months. The fault was reported when the sofa was first delivered, and we have spent approximately two years trying to get DFS to resolve it.

We eventually went through the Furniture & Ombudsman Service and accepted the agreed resolution in good faith: DFS would complete the repair using the replacement parts already on order and then pay £400 compensation.

I accepted that resolution — I did not accept DFS's new proposal.

After another six months, DFS supplied the wrong parts: two right-hand seats instead of one left-hand and one right-hand seat. DFS has now offered cancellation with a £444.33 usage deduction or alternative furniture with a usage charge.

I have accepted neither option.

The issue was reported from the beginning. The delays and incorrect parts are part of DFS's ongoing attempts to resolve the original complaint. It is therefore extremely frustrating to now see the situation presented as though I simply decided to return the sofa after eight months.

I am currently waiting for the Furniture & Ombudsman Service to address what has happened and provide its position.

I have also asked DFS to explain the legal and contractual basis for applying the £444.33 deduction in these circumstances.

After nearly two years, I am still waiting for DFS to deliver the resolution I originally accepted.

Simple process, explained clearly by the friendly staff. Charlie was excellent.

All the staff in the store were very helpful and non pressured in their sales approach.

Good range of sofas on display. Very helpful staff.

Earl ,was very helpful & very friendly when we ordered a sofa & chair this morning ( from the Nottingham branch )