I had such a great experience at DFS, especially thanks to Lee! He was absolutely lovely — really friendly, kind and so helpful. He explained everything really clearly and never made me feel rus... See more
Company replied
Location
Switch locationCastle Bridge Road, Castle Meadow Retail Park, NG7 1FW Nottingham, GB
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See what reviewers are saying
We had a fantastic experience thanks to Earl. He was such a lovely, friendly and funny man who made the whole process enjoyable from start to finish. He took the time to help us find the perfect sofa,... See more
Company replied
My experience was made perfect by Dennis, who was just wonderful. He was very informative, helpful, patient and mostly a genuinely nice person, who made us feel welcome and comfortable. I couldn’t ask... See more
Company replied
Very helpful staff member Ellie @ Nottingham, went above and beyond to help! Finding exact swatches and giving us more information regarding the sofa spec amd sizes.Explained everything in detail. Cle... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Castle Bridge Road, Castle Meadow Retail Park, NG7 1FW, Nottingham, United Kingdom
- 0333 999 9761
4.9
Excellent
7k reviews
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Libby is a fabulous sales person
Libby is a fabulous sales person. She was incredibly helpful and showed me all my options for a sofa bed demonstrating how it opened and closed and all the fabric options. She gave me as much time as I needed and was not pushy at all. She was so good that when I went back to buy the sofa I specifically asked for her as she goes the extra mile and is friendly and makes the customer feel confident and informed.
1 August 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Libby met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Thank you Earl at DFS Nottingham
This is the third occasion I have ordered sofas from DFS in Nottingham and each time the service has always been faultless. Earl was the salesman for all 3 purchases in 2015, 2018 and 2026 what an absolutely amazing member of staff and should be commended. I definitely would not go anywhere else - thank you
1 August 2026
Reply from DFS Furniture - Nottingham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Earl.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service, very knowledgeable about the products and able to talk through all the options and stages of ordering.
30 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
We recently bought a couch from DFS
We recently bought a couch from DFS. The whole process was great, professional from the salespeople on the floor to the delivery team. They were courteous, professional, and such a pleasantly surprised experience.
30 July 2026
Unprompted review
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Helpful advice
Helpful advice, understanding our needs, good customer service from the assistant friendly
23 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Dennis was very helpful he show us all…
Dennis was very helpful he show us all different sofas he did not push us and he was very experience
29 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Product i wanted to view was on line…
Product i wanted to view was on line order only. Ellie took the time to find the leather swatches for my choice of 2 sofa's to narrow it down. She was enthusiastic(perhaps overly) and every question i had got answered. In terms of using the monitor to display the sofa i selected in the colour i wanted its perhaps better to have a warning since the lighting for those images would probably be enhanced & infact bore no resemblance to the swatch.
In terms of completing the review the instructions hinted that nothing less than a 9 would be of benefit, if this is what associates convey then how can they expect to receive genuine feedback, is this as a result of DFS culture?
27 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Our customer service advisor Ellie was…
Our customer service advisor Ellie was amazing, really attentive and spent a lot of time with us making sure we were completely happy with our purchase. Amazing service
28 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Had a really enjoyable experience
Had a really enjoyable experience, very professional staff, no pressure and lots of good advice
27 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
I ordered some sofas some time ago and…
I ordered some sofas some time ago and these guys have repeatedly changed the delivery date and every-time I’ve called to check in they keep saying supplier has not got the sofas yet if not that the helpline agent will have no Idea whats going on. Been sitting on the floor for 2 weeks now because these guys have no idea what they are doing
28 July 2026
Unprompted review
Reply from DFS Furniture - Nottingham
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Really helpful staff
Really helpful staff, took time to help us find what we were after and answer all our questions. Explained things really well, in a friendly manner.
27 July 2026
Reply from DFS Furniture - Nottingham
Hello Debra,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good choice easy from start to finish
Good choice of furniture Ellie was very nice .nice to talk to and explained everything really well
27 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
This guy was so helpful took time no…
This guy was so helpful took time no rush had loads of knowledge and new his stuff nice and a pleasure to deal with made my dfs experience amazing top man
26 July 2026
Reply from DFS Furniture - Nottingham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service with no pressure.
We had already been into store previous to buying our sofa. The experience was relaxed and we felt under no pressure, although the staff were attentive and available to answer our many questions. I returned to the store today to buy our new sofa. Everything was explained clearly and it was a relaxed and professional transaction.
27 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Nottingham
Hello Susan,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good
Ellie was very warm and gave helpful advice. She helped us in deciding to buy a sofa
27 July 2026
Reply from DFS Furniture - Nottingham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
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