Customer service was excellent from the moment we walked through the door! Paul was extremely informative. He addressed our physical needs, asked if we had previously looked at the online store for i... See more
Company replied
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See what reviewers are saying
Friendly and respectful staff. Purchase processed quick and efficient without any unnecessary pressure.everything was explained clearly. Any questions answered in a simple manner. Top service.
Company replied
This is our fourth purchase from dfs and we have never had a problem. Alan the salesman was very helpful and went through all the details and showing us the different grades of leather. I wouldn't hes... See more
Company replied
Fantastic in-store service. Raheel knew absolutely everything there was to know about our queries and was incredibly helpful when I was looking for quick delivery corner sofas. Helped us pick out a so... See more
Company replied
Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadway, Centre Park, OL2 5HX, Oldham, United Kingdom
- 0333 999 9755
4.9
Excellent
6k reviews
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Very professional customer service…
Very professional customer service polite and very patient
10 July 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Top service
First time buying a sofa for new home. Everything explained thoroughly. Nice guy, very helpful. Quick and easy!
10 July 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Happy with my purchase today can’t wait…
Happy with my purchase today can’t wait for sofa to come lovely helpful guy was friendly and very helpful. Even got a latte
9 July 2026
Reply from DFS Furniture - Oldham
Hello Danielle,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
There explained everything to me and…
There explained everything to me and very good customer service thanks 😊
9 July 2026
Reply from DFS Furniture - Oldham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Oldham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Used the oldham store before and the…
Used the oldham store before and the staff were brilliant,this time I bought online as I knew exactly what I wanted
7 July 2026
Reply from DFS Furniture - Oldham
Hello Dawn,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Jenny helped us choose our a new sofa…
Jenny helped us choose our a new sofa and was helpful from start to finish. She talked us through the whole process, very informative and helped complete our purchase.
6 July 2026
Reply from DFS Furniture - Oldham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Don at Oldham store was very helpful…
Don at Oldham store was very helpful and give the best advise on the sofa package I purchased he is a credit to your company
6 July 2026
Reply from DFS Furniture - Oldham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful
Very helpful. Explained all the paperwork clearly . All in all a very straightforward pleasant experience.
5 July 2026
Reply from DFS Furniture - Oldham
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
5-star service from Matthew at DFS
Highly recommend DFS, especially Matthew! He was so patient, helpful, and honest with all of my questions. There was zero pressure to buy, which made a huge difference to my shopping experience. He took his time and was incredibly thorough with the paperwork. A brilliant, stress-free experience from start to finish!
5 July 2026
Reply from DFS Furniture - Oldham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matthew.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Oldham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Perfect
I can’t wait for the sofa to arrive, the lady in the store at Elk Mill her name was Rehana was extremely helpful and made the experience enjoyable. Thank you DFS
4 July 2026
Reply from DFS Furniture - Oldham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Thanks to Matt Lea for looking after…
Thanks to Matt Lea for looking after us. We probably didn’t allow enough time but Matt was kind enough to assist in getting what we needed to get done in the time allowed. Great experience all round - thank you.
4 July 2026
Reply from DFS Furniture - Oldham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The item was delievered putside without…
The item was delievered putside without any notice.
27 June 2026
Reply from DFS Furniture - Oldham
Good morning Carene,
Thank you for sharing your review with us, unfortunately the linked order reference contains products which are due to be delivered in August and no delivery has been attempted yet. If you do have another order with us please get in touch.
Kind Regards,
Holly M
DFS Customer Support
Bought our furniture from dfs for the…
Bought our furniture from dfs for the last 26 years , always been very good quality and customer service is brilliant
23 June 2026
Reply from DFS Furniture - Oldham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
New sofas
Second visit to the store and staff very helpful both times. Shown different styles in smaller range. Good experience thank you
2 July 2026
Reply from DFS Furniture - Oldham
Hello Anne,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Mathew was very good with all the…
Mathew was very good with all the questions I asked him. I was very pleased with the communication with Matthew. Explain with everything I ask Mathew.
2 July 2026
Reply from DFS Furniture - Oldham
Hello Richard,
Thanks for your lovely feedback, we’re glad to hear Matthew met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Oldham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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