DFS Furniture - Peterborough Reviews 

The customer service was 10/10

Daniel was very helpful while we were making our purchase, he explained in detail about the fabrics and the workings of our power sofa and chairs. He was very pleasant and friendly and made our shopping trip a pleasant experience.

The sales rep was superb - no hurry, answered all my questions well - was helpful in that she identified my requirement and offered alternatives, not more expensive but targeted accurately. I was offered coffee, biscuits etc and she made sure the financial aspects of my purchase were explained fully and when I told her I would by paying the full amount immediately she kindly offered me a further financial benefit. To summarise a pleasant, very well managed experience.

Excellent service. Very helpful. Couldn’t have expected more

Was served by a lovely young lady, Chloe, who was very friendly and knowledgeable about the products and service. I managed to get everything I wanted and thoroughly enjoyed the experience.

Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detailed knowledge and professionalism. Will shop again with dfs because of him. He’s a credit to the company.

I was a pain in the backside lol Ben was patient and kind , I had four to choose from , visited shop twice was in there over an hour each time , very good service and really helpful when I was asking for measurements

We order our sofa Perry was so so full and explain everything properly thank you so much

Very friendly and efficient staff that made the whole process easy. Excellent knowledge on the furniture and care package. Would highly recommend the Peterborough branch.

Excellent experience.

Sales person was very helpful and explained the process well. Answered all of our questions.

Good salesman. Thoughtful, explained everything and double checked our order. We'll stocked and good choice of colours.

The sale agent was so friendly which spoke to us so could understand the product and warranty clearly plus good reassurance

Very friendly staff! Helpful and took their time explaining everything.both members of staff thanked us for choosing DFS.
Was a great experience

Great service friendly professional staff

Very helpful sorted quickly.

Neil the sales man was very polite and took the time to listen to what we wanted. Very professional

Very welcoming without being pushy, excellent grasp of product and description etc. Overall a pleasant experience.

Good advice pro and cons between material or leather fabric no pressure regarding add ons or extended guarantees

⭐☆☆☆☆

I ordered a matching sofa set from DFS, but one item (the corner sofa bed) arrived with a strong, offensive odour that has persisted despite weeks of ventilation, closed doors, air fresheners, and every reasonable attempt to reduce it.

The matching two-seater sofa, manufactured at the same time, has no such issue, suggesting the problem is isolated to the corner sofa itself.

What has been most disappointing is not just the product, but how DFS has handled the complaint. During inspection, one DFS representative acknowledged that the smell was present and offensive. However, the Branch General Manager dismissed my concerns as normal "off-gassing", despite the smell persisting for weeks and worsening during warmer weather.

Since then, multiple independent visitors, including my partner and my father, have immediately commented on the smell without any prompting. My partner actually had to leave the room because it made her feel nauseous.

Rather than properly investigating the issue or arranging an independent reassessment, DFS has repeatedly offered only a chargeable return (initially 30%, later reduced to 20%), despite my maintaining that the product is faulty. My requests for a formal complaint to be acknowledged and for a different representative to inspect the furniture have also been ignored.

I appreciate that manufacturing defects can occur. What matters is how a company responds when they do. Unfortunately, I have found the entire process dismissive, patronising, and unwilling to properly engage with the evidence presented.

I now apologise for the smell to every visitor, and I myself avoid relaxing in my living room.