Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3k reviews
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Reply from DFS Furniture - Peterborough
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
A pleasant shopping experience.
From start to the purchase, the whole experience was a joy. Excellent range to choose from with staff that were helpful but not pushy. Once our minds were made up I was served by a very polite knowledgeable young lady. Layla we found was a first class salesperson who was courteous and knowledgable about the products. Thank you DFS.
21 May 2026
Reply from DFS Furniture - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great Experience
The Peterborough DFS team were amazing! Perry and the team were fantastic in giving us space to browse and were on hand to help with any information we needed. Then when it came to purchase they spoke us through each step, made sure we understood and were great in breaking down costs and care of the new sofa! Thank you!
9 May 2026
Reply from DFS Furniture - Peterborough
Hello Mitch,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Good sales staff
Good, no pressure attention from salesman who was happy to answer general questions without steering me to a particular sofa until I'd narrowed it down to a rather bright orange one I needed to give some accent to a dark grey tv room. Sofa nice, delivery price way more than expected, sales staff absolutely excellent. 10/10 sofa, 2/10 delivery fee, 12/10 sales staff.
20 May 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Good morning Jacqueline,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
I can’t rate Jana highly enough
I can’t rate Jana highly enough! She was very knowledgable, helpful, patient, and I knew I was in great hands. The whole process from start to finish was seamless. When I buy my next sofa, I hope Jana is still there!
17 May 2026
Reply from DFS Furniture - Peterborough
Good morning Jacqui,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. Multiple delays. Missold on guaranteed delivery timeline of 5 weeks due to launch offer on Ted Baker sofas.
I would have gone for something that is in stock and definitely deliverable within 5 weeks had I known that there are chances of delays. Once I placed the order, I was given information on how this is only an estimated time frame and could be delayed and now has been delayed by more than 10 days.
[UPDATE: The origonal delivery date to my home was 26th May with distribution center delivery date being 18th May. and now the delivery to distribution center is 28th May! DFS likes to twist facts as seen below in reply
19 April 2026
Reply from DFS Furniture - Peterborough
Good Morning,
We are really sorry to hear the concerns you have raised on the lead time frame. Looking into your order we are able to see the original estimated delivery date was approximately on the 26/05/2026 and we are due to receive your furniture on the 28/05/2026. As soon as this has been received we would contact you directly to arrange delivery.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We had a very positive experience at…
We had a very positive experience at DFS today. The staff member who assisted us was professional, kind, and extremely helpful throughout our visit. Her excellent customer service was truly appreciated.
17 May 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
lovely experience
Absolutely lovely experience our advisor Layla helped us with our many different questions and helped us configure a sofa to meet our measurements. Thank you
17 May 2026
Reply from DFS Furniture - Peterborough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Welcoming
Found exactly what we wanted.Ben the sales person was great very proffesional friendly happy to help.
16 May 2026
Reply from DFS Furniture - Peterborough
Good morning Sue,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent service by Ben
16 May 2026
Reply from DFS Furniture - Peterborough
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sofa didn't arrive as planned.
Sofa didn't arrive as planned.
The needed a further delivery slot.
When it eventually arrived... No eazi glides but they really aren't eazi at all.... Make no difference!
Took another 2 visits to get these fitted!
15 May 2026
Unprompted review
Reply from DFS Furniture - Peterborough
Good morning Rachel,
Thank you for taking the time to share your feedback, it is always greatly appreciated and we are very sorry to learn you have rated DFS 1 star. I can only apologise if the overall delivery experience has not met your expectations and for any inconvenience caused by the glides.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Everything from start to finished great…
Everything from start to finished great polite service. Would advise everybody to use DFS,
8 May 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff really kind and helpful
Staff really kind and helpful. Great to have really interaction with human not virtual assistant online. They even found for us offer to get extra item and save some money. Thank you
14 May 2026
Reply from DFS Furniture - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Ben was very helpful helping us to…
Ben was very helpful helping us to choose sofas and he set us up with online ordering and credit agreement
5 May 2026
Reply from DFS Furniture - Peterborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Ben was Amazing
Ben in the Peterborough DFS was amazing in assisting us with the purchase of our sofa! He was easy to talk to and explained everything nice and clearly. Cracking example of how customer service should be!
10 May 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
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