We were looked after by Denzel in the Preston store, he was really helpful and we never felt pushed or rushed. The other staff were also helpful in pointing out similar models that we had seen online,... See more
Company replied
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See what reviewers are saying
We were allowed to wander freely throughout the store until we reached the point where we had decided. At that point we found a member of staff who was excellent in the way in the way he dealt with us... See more
Company replied
Great experience as always. With great help from Zayd we chose and bought a sofa that meets all our expectations . I can't wait for it to stand in my living room. Thank you Zayd for your professio... See more
Company replied
I hate shops like yours, I think you are all greedy buggers, but the guy who took care of us was friendly and helpful and didn't overdo the sale rubbish that sometimes causes me to walk out of sto... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7k reviews
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We recently purchased a new sofa from…
We recently purchased a new sofa from DFS Preston and had a great experience from start to finish. Jamie was fantastic throughout the whole process. He was friendly, knowledgeable, and helped guide us towards the right sofa without being pushy.
What we appreciated most was that Jamie gave us plenty of space to browse and discuss our options. He was available whenever we had questions but never pestered us, which made the experience much more relaxed and enjoyable.
Excellent customer service and a stress-free buying experience. Thanks again, Jamie, for all your help!
12 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service and happy to help!
13 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
5 star experience
5 star experience!
Excellent customer care, nothing was too much trouble, extremely helpful and easy to deal with.
The whole experience was a pleasure from start to finish.
We now are looking forward to yet another settee purchased from DFS Preston .
11 June 2026
Reply from DFS Furniture - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Our experience getting the right sofa.
Helped us choose the right sofa, amazing customer support.
10 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Firstly no hard sell
Firstly no hard sell, was left to browse and look around . When I did ask for assistance the staff member was great. I was undecided regarding colours and the member of staff put it on the big screen for me,switching from one shot to another. Absolutely great friendly service. Would highly recommend.
2 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very good helpful service very friendly…
Very good helpful service very friendly sandy chair
9 June 2026
Reply from DFS Furniture - Preston
Hello Sandra,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello Lynda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
New sofa
The shop was nice and clean and inviting .
The staff especially Denzil who dealt with us were all very friendly and helpful without being pushy.
Denzil explained all our options to us very clearly .
8 June 2026
Reply from DFS Furniture - Preston
Hello Julie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Denzil.
Kind regards,
Lia
DFS Customer Support
Popped in on Sunday at Preston and the…
Popped in on Sunday at Preston and the Salesperson was great, not pushy and helped us find the ideal sofa
7 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and informative sales staff
7 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent friendly service from Lee
Excellent friendly service from Lee
5 stars all round ✨️
7 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Hassle free & incredibly helpful
We were greeted at the door immediately, answers to our questions were informative and to the point. Staff were extremely knowledgeable and down to earth. Flawless buying experience so hats off to the guys there. Would recommend.
5 June 2026
Reply from DFS Furniture - Preston
Hello Brad,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Jamie from the Preston branch was…
Jamie from the Preston branch was extremely helpful and friendly. I’d spoke to him a few months ago re another sofa and knew I wanted to purchase this sofa through Jamie. Nice to know he’s worked for DFS for a few years so very knowledgeable.
2 June 2026
Reply from DFS Furniture - Preston
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
very helpful staff but… I do not want…
very helpful staff but… I do not want interest free credit. Why is there no cash price? please don’t try to bullsh1t me with the interest free credit crap, there is for sure a cost to you, why not pass at least some of that on?
2 June 2026
Reply from DFS Furniture - Preston
Good morning John,
Thank you for taking the time to share your feedback, its greatly appreciated! We're so glad to hear the team were a great help in store.
The price will be the same regardless of the payment option, the interest free credit is of no cost to our customers and you should choose the option which best suits you. Unfortunately we do not offer discounts for customers who choose to pay upfront as the majority of the furniture is already heavily discontinued and we do look to treat all our customers fairly.
Apologies for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Pleasant experience from start to finish.
We made a couple of visits to DFS Preston. We were greeted by Denzil. What a lovely guy, not pushy but genuinely friendly and did everything he could to help us.
We were struggling with the measurements and he did all the hard work for us and even drew a picture.
We were offered drinks and he couldn't do enough for us.
His manager was as equally friendly. The customer service is spot on!! Thank you.
1 June 2026
Reply from DFS Furniture - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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