Great experience as always. With great help from Zayd we chose and bought a sofa that meets all our expectations . I can't wait for it to stand in my living room. Thank you Zayd for your professio... See more
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Both members of the team we spoke with were excellent in their approach to customer service and attention to detail, with making sure we got exactly what we came in for. The service was quick, efficie... See more
Shop was well presented cool and very welcoming no issues whatsoever. The sales team were extremely friendly and most helpful. Thanks so much for superb service. Andrew & Debbie Harwood
Company replied
I hate shops like yours, I think you are all greedy buggers, but the guy who took care of us was friendly and helpful and didn't overdo the sale rubbish that sometimes causes me to walk out of sto... See more
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Company details
- #14 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service
We where left to browse the store with no pressure from the sales team. We approached Denzil for advice, he was absolutely brilliant, and again no pressure. He was so polite, he answered all our questions and explained everything in great detail.
This was a major factor in our decision to purchase from DFS, he is an asset to your company and a pleasure to do business with.
16 June 2026
Reply from DFS Furniture - Preston
Good Afternoon,,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Denzil.
Kind Regards,
Jordan
DFS Customer Support
Left alone whilst browsing
Left alone whilst browsing, and then staff were attentive once needed.
7 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Nice experience
I was greeted on entry, there was no pressure sales, I knew what I wanted, and respected throughout my visit
15 June 2026
Reply from DFS Furniture - Preston
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a brilliant experience!!
We had a brilliant experience ordering our new sofa here. The team member who looked after us was incredibly helpful, friendly, and made the whole process really fun. Highly recommend!
15 June 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Denzo made the whole thing the easiest…
Denzo made the whole thing the easiest experience ever
Left us to it and then had amazing information
14 June 2026
Reply from DFS Furniture - Preston
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The Salesman Gary was great…
The Salesman Gary was polite non intrusive and well informed
listened to our questions and gave good advice
7 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
We came into DFS for a browse but…
We came into DFS for a browse but ibby's wonderful customer skills enticed us into making a purchase. He was incredibly helpful and made the whole transaction so easy and stress free for us. 10/10 service.
14 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent!
Excellent, professional and friendly support from Mo, and from Grant. A very pleasant purchasing experience - exceeded expectations.
14 June 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Kieran was very helpful and asked us…
Kieran was very helpful and asked us questions to ensure we got exactly what we wanted to buy.
14 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Ibby helped us make the decision on our…
Ibby helped us make the decision on our dream sofa. He was helpful and provided great knowledge on what was best for us. Will definitely recommend him and dfs!
14 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We recently purchased a new sofa from…
We recently purchased a new sofa from DFS Preston and had a great experience from start to finish. Jamie was fantastic throughout the whole process. He was friendly, knowledgeable, and helped guide us towards the right sofa without being pushy.
What we appreciated most was that Jamie gave us plenty of space to browse and discuss our options. He was available whenever we had questions but never pestered us, which made the experience much more relaxed and enjoyable.
Excellent customer service and a stress-free buying experience. Thanks again, Jamie, for all your help!
12 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service and happy to help!
13 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
5 star experience
5 star experience!
Excellent customer care, nothing was too much trouble, extremely helpful and easy to deal with.
The whole experience was a pleasure from start to finish.
We now are looking forward to yet another settee purchased from DFS Preston .
11 June 2026
Reply from DFS Furniture - Preston
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Our experience getting the right sofa.
Helped us choose the right sofa, amazing customer support.
10 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Firstly no hard sell
Firstly no hard sell, was left to browse and look around . When I did ask for assistance the staff member was great. I was undecided regarding colours and the member of staff put it on the big screen for me,switching from one shot to another. Absolutely great friendly service. Would highly recommend.
2 June 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very good helpful service very friendly…
Very good helpful service very friendly sandy chair
9 June 2026
Reply from DFS Furniture - Preston
Hello Sandra,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Preston
Hello Lynda,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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