DFS Furniture - Preston Reviews 

Having spent £2000 on a sofa I added a table lamp to the order for £199. I paid £800 deposit and the rest to be paid just before delivery in 3 months. A week later I receive an email telling me because I added a lamp I need to pay the full balance before the order can be continued. This was not explained when ordering and the £800 deposit more the covers for the table, so WHY do I need to now pay in full ??? Just another way of extorting more money from your customers…. Terrible customer service 🤬🤬

The salesman who was dealing with us was absolutely amazing, very patient and very helpful.

Greg was very helpful and speedy. Very good customer service

Good service

Great customer service in store, efficient and helpful. We’d shopped around but went back to dfs and got exactly what we wanted. And in the sale!

Ian was very nice to us and patient, he explained all the details nicely and didn't put pressure to us to buy something more expensive ,or more stuff like others do, he offered exactly what we wanted , been good advicer and helped us with all the details, he is the best! I highly recommend him if you want to buy any DFS furniture in Preston!Thanks

I visited the preston store Saturday afternoon with an idea of what I wanted in mind,the staff listened to what I wanted and pointed me in the right direction,but also giving me space to look around and try out all sofas.Then when I found what I was looking for Lee was there to help me with questions I had,and take me through the buying process, and essentially I bought the sofa,was a pleasant experience,happy with what I chose and the service I received

Very helpful salesman. I am in a wheelchair and he listened really well to our needs. Showed us some options and pointed out other suites that he thought would be suitable for our taste and my needs. We eventually settled on one and he explained everything well and clearly.
Delivery will be in 2 weeks which is also an huge bonus.
Our experience was very good, which is vastly different from my previous experience of DFS, that put me off returning for years.
I just hope that the product lasts when received.

Excellent service, knowledgeable and not at all overwhelming. Lovely manner, polite and respectful

Left to make our own decisions without an annoying sales person.

Brilliant service as always. We dealt with a mix of Sarah, Ian and another guy that I can't remember his name - kian? Sorry! We have only ever got our sofas from here and wouldn't go elsewhere. Thank you so much. Can't wait to get our sofas!

The Team at Preston branch were amazing, no one hovered over us which allowed us to walk round the store comfortably , but we could also see the staff around the store ready to help us if we needed it. When we made our choice the staff were so helpful explaining clearly what options we could choose from, I can honestly say from walking into the store to walking out it was a excellent experience and would highly recommend to anyone to choose DFS Preston, thankyou guys

Great customer service, explained everything to us in detail. Answered questions we had. We made a great choice on a corner sofa. Look forward to receiving it.

Sarah at DFS on Preston Docks was so helpful and knowledgeable. She was very approachable and friendly and made ordering in store easier than online.

Kieran provided an excellent service - he remembered me from visiting the store a few days earlier and was more than happy to help with my decision making.

We found the sofa we were looking for ,the gentleman was so very helpful as we wanted a diferent fabric and colour he gave us options of both and made our choice he was brilliant so we now are awaiting our new sofa we know we have 3 months to wait but it will be worth the wait ,thankyou to the lovely gentleman at DFS

Sarah was super helpful. She understood our needs and guided us to the best product

Knowledgeable & friendly staff. Great customer service. Purchase went smoothly & efficiently.

The salesman that assisted me (Denzel) was outstanding at the Riverway branch and what a lovely fella!
His knowledge of the products is excellent and I will definitely recommend everyone to visit and have the experience that I had

Really helpful and friendly. Created such a calm experience for us