I was very happy with my recent purchase at the DFS Rotherham store. The salesman who dealt with my purchase (Richard) was very professional, friendly, helpful and knowledgeable. I had visited other s... See more
Company replied
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See what reviewers are saying
We had such a good experience! Richard (I think that was the assistants name! He got us hot chocolates and was talking to us about the option of getting a rug with the sofa we ordered) was professiona... See more
Company replied
I was recommended by my daughter who’d already bought her 2 settees from DFS. Today I purchased the same style which I’d already admired. The young lady who served us Chloe was very pleasant and helpf... See more
Company replied
Colin at Parkgate branch was absolutely fantastic. From the start when we walked in he wasn't pushy or clingy, he let us know he was there to help and gave us space which was a big factor in us purcha... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4k reviews
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Great customer service
Great customer service, let you look around without following you. Are available when you want to ask questions.
23 May 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Rotherham
Good afternoon Nikita,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We didn’t feel harassed from the second…
We didn’t feel harassed from the second we walked in. A pleasent good afternoon. If you need me please come and ask was all that was needed. This allowed us to browse in our own time and then approach a staff member when we were read.
This is the reason we purchased from DFS as we had already walked out of 3 local stores due to being followed around feeling harassed and under pressure to choose something
18 May 2026
Reply from DFS Furniture - Rotherham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Having the opportunity to sit on the sofas and discuss my needs with knowledgeable staff was great.
16 May 2026
Reply from DFS Furniture - Rotherham
Good afternoon Claire,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
They were really quick to help us in…
They were really quick to help us in store, the sales lady was absolutely lovely and made the experience really personal. Probably the nicest sales person ever.
17 May 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Rotherham
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff member Saida was really helpful
Staff member Saida was really helpful, she answered all our questions and more! She was really professional and made us feel comfortable.
16 May 2026
Reply from DFS Furniture - Rotherham
Good morning Susan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Saida.
Kind regards,
Lia
DFS Customer Support
Customer service is good.
8 May 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
We were welcomed into the store by…
We were welcomed into the store by Syeda (sorry if the name is wrong) who was very friendly and helpful. She was very knowledgeable and answered and questions and queries that we had. She supported us in ordering our sofa and helped us tailor it to how we wanted. Great customer experience
13 May 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very quick service
Very quick service, easy step by step guide. When visiting the store in Rotherham they were very friendly and wasn’t bombarding with information. Was given time to look around rather than feel like you were being followed.
7 May 2026
Reply from DFS Furniture - Rotherham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff, very informative. Didn’t feel pressured into buying
12 May 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Colin was great!
Colin was great, really helpful but didn’t pressure us. Really enjoyed the process
4 May 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly experience at DFS Rotherham
Friendly experience at DFS Rotherham. Chloe was attentive and understanding to our situation and didn’t become pushy at all. We were left to browse, there was no hard sell. Great service thus far!
12 May 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
Hee staggered excellent in knowledge …
The staggered excellent in knowledge and were really helpful and found us the ideal bed using the machine calculator in the shop
4 May 2026
Reply from DFS Furniture - Rotherham
Good afternoon Rodger,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great sales guy,
Great sales guy,
Knew his products and made us feel very welcome,
Would buy from again
10 May 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Rotherham
We visited DFS Rotherham and had a look around, then we asked a lovely lady named CYDER for information.
Cyder was very professional and gave us all the information we needed. We left to talk what our decision was to be then returned to see Cyder. Cyder then put our mind at rest with a couple of things, so we decided to order. Cyder arranged everything for us and we can't thank Cyder enough.
10 May 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The staff were great we were not…
The staff were great we were not approached until we ask for assistance once we had found the sofa we wanted, Rebecca was lovely very polite and patient, even brought up a photo of the colour of sofa I wanted so I could be confident I was happy with my choice. We were offered drinks and were not rushed at any point. Stress free buying experience would recommend.
7 May 2026
Reply from DFS Furniture - Rotherham
Good afternoon Clair,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
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