DFS Furniture - Rugby Reviews 

Very good experience very friendly sales man

Pearl was lovely and attentive, not pushy at all and made the experience very lovely.

Elspeth was lovely and very helpful

She helped us great

The layout of the shop is very spacious and nice. The staff were very helpful and polite. It was quite easy to do our purchase.

Megan was excellent! She was very patient and explained step by step what features a media sofa has to offer.

We were looking for an ordinary sofa but wanted active lumbar and neck support. I must admit after her demonstration of the media sofa I was hooked. My wife liked the comfort I liked the bells and whistles.

I have 7.2 Dolby Atmos at home but the sofa she sold us will truly make it feel like being in the cinema, with vibration setting available.

I just hope the sofa lives up to all it promises, we took out the extended warranty as there is so much tech and Megan explained all the features of the policy, it was a no brainer.

The prompt response from finance department to process our interest free application was painless and the prompt delivery was the clincher for us.

Your sells assistand, Pearl, She was so friendly and great to help from the moment I walked in the shop. and she made my purchase very relaxed and easy to shop.

Maddie at rugby made the experience so easy and simple. She was amazing!

Had amazing customer care, walked in and approached immediately by a lovely lady, who was very keen to help us with everything that we needed, went through anything and everything we needed to know about the sofa we chose, was funny and instantly had a client relationship and was talking about jobs and pets ect was over all a very positive experience for us! Couldn’t recommend enough!

Great service, lovely sofa. ;-)

The whole process was really easy, with staff (Ali and Ellie) being extremely helpful but not bothersome. We were left to walk round the store with the staff being on hand to answer any questions if required.

The service was excellent and the staff had a professional attitude. They provided a good explanation and were very cooperative and welcoming.

We were helped by a knowledgable, informed sales person with spot on amount of sales technique- Jorja
And as such we left feeling happy and excited about our new purchase. Just what you want.

Fabulous experience I had at DFS rugby. The sales teams are amazing!

My husband and I recently purchased a sofa from this company. We could not have been happier with the service we received - everything was handled smoothly, professionally and with genuine care, from start to finish. Special thanks to Ellie (Elspeth), who truly went above and beyond to make sure everything was perfect. She was extremely friendly, attentive and incredibly helpful throughout the process. It’s rare to come across such dedicated customer service, and Ellie is an absolute credit to the company. Would highly recommend…

Maddie, @ the Rugby branch, was helpful, polite and well informed

Customer service was very friendly and helpful.

I visited the store to look at a specific sofa and Maddie was very helpful and explained about the different options for cushion fillings and sofa legs. She made the experience very enjoyable.