The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
Company replied
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See what reviewers are saying
Me and my partner just purchased our new sofa with the help from Benny (we believe that's his name). He was helpful, informative and eager to get us the best deal possible.
Company replied
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Our salesman, Mark, was extremely helpful and patient. He made sure we were aware of all the services and extras that could come with the sofas, but without making us feel pushed into buying anythin... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.9
Excellent
2k reviews
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Amazing knowledge and customer service
Amazing knowledge and customer service. No pressure. Very helpful
26 April 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Ben in Salisbury was great and…
Ben in Salisbury was great and informative all the way through, our order came through a lot quicker than we expected too, absolutely no issues at all, beautiful sofas that have made our house a home
12 April 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good service
Friendly and said Hi, but didn't follow us around as soon as we walked through the door
19 April 2026
Reply from DFS Furniture - Salisbury
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I went to Salisbury earlier this week
I went to Salisbury earlier this week. I was welcomed by a young lady Charlotte, very friendly. I agreed to meet her again today for my purchase. I walked out happy.
Thank you Charlotte, I don’t think you read this but thank you.
18 April 2026
Reply from DFS Furniture - Salisbury
Good Morning,
We are really happy that Charlotte met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reference to my partners previous…
Reference to my partners previous review which we are unable to respond to. On Saturday 11th April after putting in a formal complaint concerning our delivery date, being the 23rd April. I received a phone call to follow up my complaint from the Salisbury DFS manager on Saturday 11th April. He explained to me in order to look for another delivery date he would have to cancel the 23rd delivery date. I said that I did not want this to happen as we have been waiting so long already due to the miss understanding of my post code and I explained to him this was not my fault, as we had clearly informed DFS of our post code so we agreed that I would keep the delivery date as the 23.04.2026, and this would not be changed. The manager said as a gesture of good will he would send two luxury hampers out to us. The hampers arrived at our address, on the 14.04.2026. So clearly no issues with our address now?. Moving on, after the good will gesture I today receive a text that our delivery date will now be the 28.04.2026. After I stated that it should be left at the 23.04.2026, as agreed. I have a witness to this conversation, as my phone was on loud speaker at the time. I actually cannot believe that this has happened. We have been messed around far too much, and this is totally unacceptable. I want my sofa delivered on the 23.04.2026 as agreed. Nothing else is acceptable, due to the absolute chaos this has caused with somebody having to take time off of work to wait in for the sofa to be delivered. We have arranged for time off on the 23.04.2026 for the delivery, so I would expect my sofa to be delivered on the 23.04.2026. I expect someone other than call centre, which have been very unhelpful to contact me letting me know that my sofa will be with me on the 23.04.2026. As arranged and agreed on the 11.04.2026 with the Salisbury DFS manager.
Kristie j
31 January 2026
Unprompted review
Reply from DFS Furniture - Salisbury
We understand how frustrating it must be to have your delivery date pushed back, especially after you were looking forward to receiving your order. When the address needed to be corrected, we had to update our delivery system to ensure your item would arrive at the right location. Unfortunately, this process required us to cancel the original delivery and reschedule for the next available date, which is the 28/04. We have thoroughly checked our delivery schedules and, at this time, that is the soonest we are able to offer. We truly apologise for the inconvenience and disappointment this has caused. Please know that we are doing everything we can to get your order to you as quickly as possible. If you have any further questions or concerns, please let us know and we’ll be happy to assist further.
Kind regards,
Vanessa
DFS Customer Support
Shocking experience buying our very…
Shocking experience buying our very first sofa.
The lad who took our order originally entered out postcode incorrectly which me and my partner didn’t realise until the day before our sofa was due to be delivered which resulted our sofa not being able to be delivered.
We then called up changed all the address got sent a hamper by DFS as an apology and assured it would be with us ASAP (23rd April)
We have now just received another text saying it’s now going to be with us on the 28th April due to the fact the address has only just been updated which we were told was done about 2 weeks ago.
Absolute joke. Also customer service is absolutely shocking as none of them have any clue what’s going on and are completely unhelpful.
Not that they care but I will never buy anything from DfS again.
We have just purchased our first home and buying that property was an easier and less stressful experience than buying a sofa from DFS. Now that’s saying something.
In response to the reply from DFS the issue has not been resolved at all I don’t understand what you’re talking about there. And yes we were given a hamper as way of apologising for the delay no problem there. The problem is you did that and then delayed our sofa Yet again!!!!!
16 April 2026
Unprompted review
Reply from DFS Furniture - Salisbury
Good afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated. We're very sorry for the overall experience you have experienced with DFS, this is really disappointing to hear.
I can confirm after looking into the order you did speak to the store manager regarding any issues with the address and a gesture of goodwill was agreed in way of apology.
When ever you choose to change the delivery address we do need authorisation being granted by your finance provider first because the change can be final, as soon as this was updated your delivery was then arranged. If you're not happy with the delivery date that has been booked then please feel free to contact us directly on 0333 9999 777 and we can certainly rearrange it to something more suitable.
We sincerely apologise again for any initial difficulties however, we are glad this is in the process of being resolved for you. We hope you love your new furniture once it arrives.
Kind regards,
Lia
DFS Customer Support
Ben was very helpful
Ben the sales the assistant was very polite and helpful. The sofa's on display were pleasantly arranged for easy viewing.
11 April 2026
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Superstar Ben!!
Ben made our entire transaction smooth and seamless he is a credit to your company
6 April 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent service
We were greeted when arrived then left to look around by ourselves which we preferred. Not given any pressure or staff watching over us. Felt relaxed and at ease to view at our leisure. When selecting our sofas, the gentleman who assisted us was polite and very helpful. Gave us all the relevant information. Did not pressure us at all. We had a friendly chat with some humour thrown in.
12 April 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The staff was very friendly and made my…
The staff was very friendly and made my purchase smooth and easy. Will definitely come back if we should need anything else.
12 April 2026
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Dfs Salisbury stuff you guys are…
Dfs Salisbury stuff you guys are amazing ,l was impressed with the overall experience , customer service is top notch 👌
10 April 2026
Reply from DFS Furniture - Salisbury
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Cuddler sofa
Found products that suited our need for space.
Helpful staff answered our questions fully.
10 April 2026
Reply from DFS Furniture - Salisbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Stress-free shopping thanks to Ben
I recently visited the DFS showroom in Salisbury and I cannot recommend the experience highly enough, specifically thanks to Ben.
From the moment I walked in, Ben struck the perfect balance between being helpful and giving me space to explore. I never felt pressured or "sold to," which is a rare find in furniture shopping. He was incredibly knowledgeable about the different ranges, helping me understand the pros and cons of various fabrics and configurations to ensure I found the perfect fit for my living room.
6 April 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning Lee,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Top notch experience
Fantastic service delivered by Tito in a professional and friendly manner.
Could not of asked for any more .
6 April 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The person we spoke to was helpful and…
The person we spoke to was helpful and completed everything quickly
6 April 2026
Reply from DFS Furniture - Salisbury
Good morning Peter,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
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