Joseph the salesperson was very professional, polite and spent time making sure all was understood. Showed interest in what was needed and gave good advice about goods purchased. Very pleasant per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sana didn't just sell the product but ensured it would fit in my new living room. She was great at making me question what fitted my needs both for comfort and looks of the house. Fantastic expe... See more
Company replied
We didn't at any point feel pressured into buying/making a decision. No pushy sales people lurking behind furniture ready to pounce! Temi only asked if we needed any help. We'd already seen a sofa onl... See more
Company replied
Helen took time to explain the product and associated items and relevant safeguards. She allowed me time to make my decision, did not rush me, made us all a drink and showed all relevant styles that... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seat pads Miss sold soft and don’t fit properly expected to pay to replace myself
Purchased the 4 seater Camden and advised sales person in store I needed the firmest seat pad. Was advised to purchase the £100 upgraded foam which we did. On arrival the seat pad is far from firm and does not fit the cushion correctly with gaps. Checked DFS website which states that the standard foam would have been the firmest option and NOT the upgrade. Took it into store who compared it to the show model and my week old cushion is the same firmness as their 12 month display model sat on by 100,s. Manager offered to replace the foam at my own cost despite my complaint that I was sold the incorrect product in the first place. Each time I complete a customer contact form I get redirected back to the store. I just want to escalate this beyond the store as we are in gridlock with the store making their position clear that they expect me to replace foam at my own cost. Why can’t I just speak to someone centrally away from the store. I guess the furniture Ombudsman is my next option but very disappointing. I have been a DFS customer for 30 years but never again. Go to Next, my other sofas are amazing and their customer service exceptional.
17 September 2026
Unprompted review
Reply from DFS Furniture - Sidcup
Hello Colin,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received
If you wish to change the seat interior because it does not meet your needs, this would be considered a personal preference, not a manufacturing fault. As no fault is present, DFS is not responsible for the cost. The customer would need to pay for replacement interiors that better suit their needs.
After looking into the order I can see your concerns have been escalated internally to the regional manager and they will be in touch shortly.
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service! Joseph was friendly, professional, and helpful throughout. Patiently listening and made sure everything was handled smoothly. Really appreciate the great service and would highly recommend him.
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ed was extremely helpful and…
Ed was extremely helpful and professional, talking through the different range of sofas and colours.
We eventually chose the sofas and we are looking forward to recieving our new purchases
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Great Service
Staff were friendly, store was well laid out and plenty of products to view
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent service, thanks!
Helen was extremely helpful and very knowledgeable, ordering our new sofas was a breeze! 10/10
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Customer service sold us a sofa !
Went into DFS just to have a look and ended up having Joseph serve us. What a lovely happy guy and a joy to deal with.
We ended up buying a new sofa and we had a good laugh while doing it !
Very knowledgable regarding the sofa and how to maintain what we were purchasing !
Looking forward to the new sofa arriving !
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Helen was excellent, you need more Helens!
Helen took time to explain the product and associated items and relevant safeguards. She allowed me time to make my decision, did not rush me, made us all a drink and showed all relevant styles that contained a sofa bed.
Double checked dimension answered queries about delivery .
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent help from Joseph at Sidcup.
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very nice person to talk with and got…
Very nice person to talk with and got what we wanted
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was exceptional
Customer service was exceptional. No pressure just calm knowledgeable suggestions and guidance. Easiest sofa purchase to date!
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
They where helpful polite friendly
10 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Helen was very helpful and…
Helen was very helpful and knowledgeable about the products
17 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great customer experience
Perfect from start to finish Berivan gave the full service!
9 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very nice experience and very helpful…
Very nice experience and very helpful gave us time and what i like was that they wasn’t pushing us to buy the gentlemen who served us was very nice and helpful
16 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really friendly & helpful staff
Really friendly & helpful staff, I didn't feel pressured at all they gave me lots of time to make all of my decisions.
16 October 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Beri and Natalie were amazing at the…
Beri and Natalie were amazing at the Sidcup branch, really knowledgeable and couldn't have helped more.
14 October 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We spent a long time in the store…
We spent a long time in the store choosing our furniture. Helen particularly and her colleagues were most helpful in advising us and taking the time to assist us with our purchase.
13 October 2026
Reply from DFS Furniture - Sidcup
Hello Karen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.