DFS Furniture - Southampton Reviews 

7,914
TrustScore 5 out of 5

4.9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The whole process was very clear and easy. Our sales person, Faiza was amazing, she gave us such good advice with the dining chairs and what matches best. She explained everything really clearly and h... See more

Company replied

Rated 5 out of 5 stars

The salesmen were really helpful and were happy to talk us through what we were specifically looking for. They showed us several options then left us to stroll around browsing the sofas. They pointed... See more

Company replied

Rated 5 out of 5 stars

Adam was very polite and knowledgeable . we had decided on the suite we wished to purchase and he helped us go through the process of choosing colours and extras. pointing out all features and going... See more

Company replied

Rated 5 out of 5 stars

So we were wandering around and asked if we needed help , which we certainly did !! We were after a new bed , dining table and chairs and 2 sofas. Joe very kindly showed us all the options. Customer... See more

Company replied


Company details

  1. #16 of 399 best companies in Home Furniture Shop
  2. #2 of 53 best companies in Furniture Accessories
  3. #11 of 234 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #6 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 0333 999 9788

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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4.9

All reviews

(7,914)

96,792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient staff

Easy to order. Quick reply and communication Very helpful staff when communicating on the phone

29 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for sharing your great feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS Hedge End

The salesmen were really helpful and were happy to talk us through what we were specifically looking for. They showed us several options then left us to stroll around browsing the sofas. They pointed out where the sales were and express delivery items, we were looking for a quick turnaround. Joe and Josh deserve a BIG thank you for the personal experience we had in the store. Thanks DFS, we hope the service out of store is as good as it was in. 🙂

6 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Joe and Josh.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

We were able to walk around freely and try different seatees. When we found the choice for us we informed Kelly. Kelly was very helpful, friendly, Informative with great knowledge of our choice.

27 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

DFS furniture

So we were wandering around and asked if we needed help , which we certainly did !! We were after a new bed , dining table and chairs and 2 sofas.
Joe very kindly showed us all the options. Customer service was excellent.

5 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Joe.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Ronan 3 seater sofa

Pleased with our purchase

5 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

👍👍👍👍👍👍👍👍👍👍

👍👍👍👍👍👍👍👍👍👍. Harry.

5 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The whole process was very clear and…

The whole process was very clear and easy. Our sales person, Faiza was amazing, she gave us such good advice with the dining chairs and what matches best. She explained everything really clearly and has a lovely friendly and relaxed demeanour allowing the whole experience to be stress-free. Thank you Fiaze for all your help, we are delighted with our furniture and the excellent service!

5 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very easy to look round store

Very easy to look round store
Excellent sales quick and polite

5 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your kind review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction, Samira was most helpful snd professional.

4 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great and friendly service

Great and friendly service. All process was done in a professional but friendly manner. No hard sale, but helpful in regards to what we were looking for

4 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Adam was a real star and very helpful

Adam was very polite and knowledgeable . we had decided on the suite we wished to purchase and he helped us go through the process of choosing colours and extras. pointing out all features and going over payment options. All staff very helpful.

3 July 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 4 out of 5 stars

Helpful and explained everything…

Helpful and explained everything clearly.

24 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

We went to hedge end in Southampton the…

We went to hedge end in Southampton the looked very good and very clean, very helpful staff and friendly we would like to say a big thank you to Josh and Joe for your great service and the rest of staff are so happy to talk to when passing by.

30 June 2026
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Reply from DFS Furniture - Southampton

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

A very pleasant shopping experience

We were able to walk round without being bothered by anyone. We were told that if we needed any help they would be happy to. We left the shop after trying many chairs and looked in other shops. We came back to buy the one I wanted and the staff member that served us couldn't have been more helpful, explaining everything we needed to know. A very pleasant shopping experience.

30 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Un-pressured Experience

We knew what we wanted, there was no hard sell, gave us time and didn’t pounce the minute we walked in which was such a refreshing change.

27 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Joe was very helpful

Joe was very helpful, naturally helpful, friendly and pleasant to deal with. He explained everything to us and answered our questions clearly.

27 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you for leaving us a 5* review. We are really happy that Joe met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

lovely customer service

staff were lovely, quick experience, answered all our questions. very welcoming environment, chatty staff, didn't seem like they wanted us in and out, even though we came in quite close to closing.

24 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Sophie,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff

All the staff were very helpful and Sumehra who talked us through the whole process. She answered all our questions and gave good advice.

24 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Mr Jones,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service and support from the…

Excellent service and support from the sales staff.
Special praise for Samira, who has been exceptionally knowledgeable about the products and very patiently showed us through the various options in store.
Would also like to mention the support Joe offered us to finalise the purchase.

23 June 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

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