DFS Furniture - Southampton Reviews 

8,088
TrustScore 5 out of 5

4.9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... See more

Company replied

Rated 5 out of 5 stars

We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... See more

Company replied

Rated 5 out of 5 stars

At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... See more

Company replied

Rated 5 out of 5 stars

We have enjoyed our experience at DFS when we came into buy a lounge suit (our 3 one at DFS . The staff were very friendly and most of all knowledgeable. I would definitely recommended anyone buying... See more


Company details

  1. #13 of 396 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 243 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 0333 999 9788

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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4.9

All reviews

(8,088)

101,274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Antonio was brilliant and very helpful

Antonio was brilliant and very helpful. Great asset to DFS

16 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service. The atmosphere in store is relaxed and you are given time to choose without someone constantly following you (which happens in other stores!) Thank you 🙂

16 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and took time to listen…

Very friendly and took time to listen to what I wanted. Was very knowledgeable and gave advice as to what would work well.

16 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpfull

Very helpfull , informative and patient

16 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service and attention

Excellent service and attentive.

16 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I Was very please with daren and josh…

I Was very please with daren and josh at the hedge end branch they let me take my time to choose my sofa no pressure at all well done guys very polite and professional

15 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thanks for your lovely feedback, we’re glad to hear Josh met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Very good salesman

15 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for your positive review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

10/10 service

We were served by Adam who gave an excellent service. We originally came in a few weeks ago and were looking at a completely different sofa. On discussion we decided it wasn’t quite right for us and Adam showed us some other options and we finally settled on the Roseley range. Adam was very knowledgeable and understood what we needed from our new sofas. Highly recommend Adam.

15 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service! Very helpful with all the information you could want, professional and friendly, nice coffee too, many thanks

15 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Quick and easy with his customer service

Quick and easy sales which was handled very well by the salesperson.

Great customer service

15 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

My wife Gloria and I have just placed…

My wife Gloria and I have just placed an order for the Kian two seater sofa,in midnight blue fabric, at your Hedge End store. Fisa (I am so sorry if I've spelt it wrong!) was most helpful. She set up Gloria's choice of fabric colours to tone in with our lounge decor on your room decor image programme and gave excellent advice and demonstration of your easy glide feet fixtures. As well as explaining the benefits of the fabric stain protection and spot cleaning package. All of which we have added to the order.
Neil Sutton

14 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Josh was very helpful and courteous…

Josh was very helpful and courteous throughout the process, explained everything in simple terms

14 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Josh.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Josh was 10/10 today very helpful…

Josh was 10/10 today very helpful explained everything needed to know. He was very patient with us while we juggled our child while he was explaining the ins and outs too us. Above all just a very nice polite guy

14 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Professional, polite and relaxed

We were greeted warmly, and allowed to browse without the feeling of being followed (which has happened in other establishments). When we made enquiries on articles the staff were friendly and polite. The member of staff, Sumehra Aqsar, was professional, and non pushy.

The only negative, was the technical difficulties incurred by Sumehra, who suffered constant connection drop outs whilst completing our order. Credit to her, she persevered and remained professional throughout. So please pass on our sincere thanks to her.

13 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Adam was extremely polite and very very…

Adam was extremely polite and very very helpful in helping us choose our sofa he also has very knowledgeable about the items all in all very professional

13 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

joe was very well educated with the…

joe was very well educated with the details required for the interest free agreement and a very friendly person

12 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Hello Westley,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience at DFS

Nice & calm visit, made to feel very comfortable while looking at sofas. Even took us outside to see colours in a natural light.
Very patient & knowledgeable of which sofas would suit us best.

11 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Afternoon,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Started off with a free coffee and Sat…

Started off with a free coffee and Sat on the sofa’s we had chosen and the sales person explained all the details and wasn’t pushy and didn’t pressurize us for the sale.

10 August 2026
DFS Furniture - Southampton logo

Reply from DFS Furniture - Southampton

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

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