DFS Furniture - Speke Reviews 

3,382
TrustScore 5 out of 5

4.9

Speke Road, L24 8QB Liverpool, GB


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Rated 5 out of 5 stars

Calum the sales person who assisted us in choosing right product he is so knowledgable on products available. He didn’t give hard pressure sales that we experienced from other furniture suppliers, th... See more

Rated 5 out of 5 stars

We thought Darren was brilliant. He was very knowledgeable about the different furniture and options available to us in the Mersy Retail Park store. We would definitely recommend DFS to our family and... See more

Company replied

Rated 5 out of 5 stars

We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... See more

Company replied

Rated 5 out of 5 stars

Staff helpful, knowledgeable and with no pestering on both my visits to the store. They provided information requested without pushing. I felt comfortable looking around and leaving on the first visit... See more

Company replied


Company details

  1. #14 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 242 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #6 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,382)

96,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star Review for store assistant Michael in Liverpool Speke

Michael the store assistant was very helpful and explained everything. He even showed me other couches online that wernt in store. Nothing was to much trouble. He was professional and friendly.

27 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello Katie,

We are really grateful for your kind words and for sharing your experience in our store with Michael. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great sofa choices at speke DFS

Great sofa choices at speke DFS. Sue Rimmer was excellent she helped us to choose the correct sofa for our house. She was extremely professional, and explained to us each fabric type and which would be durable for our busy household. She even managed to get us a discount on a coffee table. Which was fab!
The manager was also very professional and helped complete the sale.
Thanks loads Sue !!!

26 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sue met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience from…

We had a fantastic experience from start to finish! The customer service was absolutely excellent—everyone was so friendly, welcoming, and genuinely happy to help. The team made us feel valued, and nothing was too much trouble. Their professionalism, knowledge, and positive attitude really stood out and made our visit even more enjoyable. We would happily recommend this store to our friends and family without hesitation, and we’ll definitely be returning again soon. Thank you for such a wonderful experience!

26 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Served by Michael

We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and offer advice on colour options and fabrics etc. Really helpful and genuine guy and made our shopping trip much easier. If it wasnt for michael, we probably wouldn't have purchased yesterday.

25 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service from Calum in the…

Fantastic service from Calum in the Speke Store! He was so friendly, knowledgeable about the products & was really patient with us whilst we were deciding! I’d highly recommend going to the Speke & look out for Calum!

25 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

We are really happy that Calum met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Assistant was really helpful and…

Assistant was really helpful and answered all my questions. Really pleased with my decision and hoping my order lives up to my expectations when delivered.

23 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful

21 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful Emily was very pleasant

Emily the person who helped me bead very knowledgeable very good giving use all the information show me the clour on the tv make sure I was happy very pleasant

19 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Darren at dsf store

Darren at dsf store, speke,was very knowledgeable and patient, help us make the right decision without any pressure

15 July 2026
Unprompted review
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for sharing your great feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The sales lady (can't remember her…

The sales lady (can't remember her name) was very helpfull & guided us through the purchase options.

We were Very happy with the service we recieved

7 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello Keith,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my new sofa. The customer service was excellent from start to finish. The staff were friendly, patient, and knowledgeable, taking the time to answer all my questions and helping me find the perfect sofa without any pressure. They made the whole process easy and enjoyable, and I really appreciated their professionalism and attention to detail. I'm very happy with my purchase and would highly recommend this store to anyone looking for quality furniture and outstanding customer service.

13 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service team

Excellent customer service team

13 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Becky was amazing

Becky was amazing
Very professional
Very knowledgeable about fabrics
And extremely patient due to my indecision
I would recommend any one to DFS Speke
Excellent service
And extremely friendly professions customer service
Definitely a 5 star

13 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent

Quick, efficient, very good knowledge and very helpful staff

12 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We had a fantastic experience with DFS especially Michael

We had a fantastic experience with DFS. Michael was really helpful and efficient throughout the whole process. He helped us out significantly, and we were so pleased to receive our sofa earlier than expected! We are really happy with everything.

5 July 2026
DFS Furniture - Speke logo

Reply from DFS Furniture - Speke

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

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