We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... See more
Company replied
Location
Switch locationBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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See what reviewers are saying
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... See more
Company replied
The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed. We also bought 2 cushions that she showed us which... See more
Company replied
Staff very helpful and friendly, but not annoyingly pushy which I liked. Didn’t feel like I was forced into buying something like I have felt in other shops. Happy with my purchase from start to finis... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom
- 0333 999 9805
4.9
Excellent
6k reviews
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Great experience thank you
6 July 2026
Reply from DFS Furniture - Stevenage
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Lots of sofas for us to view and very…
Lots of sofas for us to view and very helpful staff especially the store manager and carol
12 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Worth the wait
After looking at what felt like hundreds of sofas and visiting so many different furniture shops, we finally found the one at DFS. The staff were really friendly and helpful without being too pushy, which made the whole experience so much nicer. They gave us the space to look around but were there when we had questions. We left having ordered our sofa and couldn’t be happier. Definitely worth a visit.
11 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very relaxed atmosphere
Very relaxed atmosphere, no pushy sales
Carol was very pleasant and patient
11 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
We had a great experience at DFS thanks…
We had a great experience at DFS thanks to Nicky. She was really polite, friendly and relaxed, and made us feel comfortable throughout. She wasn't pushy at all, which we really appreciated.
Nicky took the time to explain everything clearly, helped us with measurements to make sure we chose the right sofa, and answered all of our questions. Her customer service was excellent and made the whole experience enjoyable.
A big thank you to Nicky – we'd happily recommend her to anyone visiting DFS.
11 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
A lovely overall experience
There was a wide range of sofas to look at and sit in. On our first visit the salesman was helpful but not at all pushy. We went away to confirm measurements in our room, and to have a little think! We returned the following week and dealt with another sales person, who again was not pushy. She explained things to us carefully and gave us some additional options. Clearly she’s good because we went with the extras! A thoroughly enjoyable experience. I wouldn’t hesitate to recommend to others.
11 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great sales woman Sarah very friendly…
Great sales woman Sarah very friendly and talked everything through with us
7 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Very good service
Very good service, very helpful staff, talked us through everything which really easy to understand, really good service
11 July 2026
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Attentive and patient salesperson
Attentive and patient salesperson, suggesting various ideas to help make our decision
10 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Ellie was great everything explainned …
Ellie was great everything explainned and how to plump up settee and offered cleaning stuff ..
9 July 2026
Reply from DFS Furniture - Stevenage
Hello Paul,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello Gillian,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
A very easy and straightforward…
A very easy and straightforward process, with great help and advice from Carol.
8 July 2026
Reply from DFS Furniture - Stevenage
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello Laura,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Am very happy with your sales personnel especially Vic who is so helpful and friendly
One of your sales personnel Vic is very helpful and friendly
8 July 2026
Reply from DFS Furniture - Stevenage
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Polite service and no pressure
Caroline was extremely helpful and gave us some great advice on buying a recliner chair. She took time to show us the alternatives and did not pressurise or hurry us to make a decision.
8 July 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
DFS relaxed and friendly experience
From the minute we walked in till we walked out and came back again, we felt under no pressure to buy, friendly sales advisers like Sarah made this an easy and enjoyable experience.
7 July 2026
Reply from DFS Furniture - Stevenage
Hello Mr Keegan,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Really great advice,quick and easy…
Really great advice,quick and easy process. Really happy with what we have purchased.
6 July 2026
Reply from DFS Furniture - Stevenage
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very Helpful Staff
Very Helpful Staff
Caroline helped us pick the right sofa for us, she found exactly what we were after, was very knowledgeable and could not have received better service - would 100% recommend!
5 July 2026
Reply from DFS Furniture - Stevenage
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Caroline.
Kind Regards,
Jordan
DFS Customer Support
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