Went into the shop a couple of weeks ago just to have a look and spoke to Steve he was so helpful and helped us pick a couch but told him we would be back don't think he believed us lol but today we... See more
Company replied
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I was assisted by Alisha who was extremely helpful and informative. She was not pushy at all as she waited for a couple minutes to allow me to browse before approaching which I appreciated. After a sh... See more
Company replied
Georgia was so helpful and answered all our questions. Gave us hints and tips on what material to pick based on having a 6 month old puppy and what size etc would suit my home.
Visited 3 times, To choose the right suite..Georgia greeted us each visit with a friendly Hello and a smile, No pressure selling just great customer sevice . Georgia was really helpful pleasant and... See more
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Muirton Road, springkerse retail park, FK7 7TL, Stirling, United Kingdom
- 0333 999 9839
4.9
Excellent
5k reviews
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I had a great experience at DFS thanks…
I had a great experience at DFS thanks to Georgia. She was polite, friendly, and incredibly helpful throughout the process of choosing my sofa. She took the time to answer all of my questions and made everything easy and stress-free. Her excellent customer service really stood out, and I felt well looked after from start to finish. Thank you, Georgia, for making the experience so enjoyable. I would highly recommend asking for her if you're shopping at DFS
19 July 2026
Reply from DFS Furniture - Stirling
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Georgia met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff were amazing in the Stirling…
Staff were amazing in the Stirling branch. Really helpful and informative. We have now secured our perfect sofa!
Thank you so much.
19 July 2026
Reply from DFS Furniture - Stirling
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Did not hassle you as soon as you went…
Did not hassle you as soon as you went in and got me water for my husband as he felt unwell
18 July 2026
Reply from DFS Furniture - Stirling
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Georgie - Top Class Service
Service from Georgie was top class. Her product knowledge and patience with my and my wife was brilliant.
18 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Georgia was very professional and an…
Georgia was very professional and an amazing sales woman. Quick and easy process. Always asked if we had any questions highly recommend
18 July 2026
Reply from DFS Furniture - Stirling
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Staff listen to everything I told her…
Staff listen to everything I told her and we discussed size, deliver everything
17 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Georgia the lady who took care of us…
Georgia the lady who took care of us was very knowledgeable about all the furniture. Very helpful and professional.
16 July 2026
Reply from DFS Furniture - Stirling
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Let me browse in my own time and then…
Let me browse in my own time and then when I was ready to ask my questions the sales assistant answered all my questions professionaly and giving me her full attention.
15 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service and friendly staff
13 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great help from Georgia who sorted…
Great help from Georgia who sorted everything for us and made it so easy to buy our new sofa.
13 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Quick & Easy
Quick & easy process from start to finish! Staff made purchase simple with no pressure for a sale!
12 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Alisha at DFS in Stirling was lovely
Alisha at DFS in Stirling was lovely. Helpful and knowledgeable. Alisha gave me time to look around and was able to answer any questions without me feeling pressured to buy.
12 July 2026
Reply from DFS Furniture - Stirling
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
We bought a corner sofa full of gadgets…
We bought a corner sofa full of gadgets in the Stirling branch looked after by Heather. She was brilliant. We looked so many options and took 1.5 hours to eventually decide and commit. Thanks Heather We really appreciated your patience
5 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stirling
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great experience
I can't find the girls name anywhere who helped us in Stirling store but she had light hair with glasses and tattoos, she was absolutely great with helping me and my partner get all the information we needed on the couch we ended up purchasing, she made us feel at ease and not like we were making a £2000+ order! She is a credit to your team.
5 July 2026
Reply from DFS Furniture - Stirling
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Staff friendly and helpful with plenty…
Staff friendly and helpful with plenty information
11 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Excellent service
Excellent service, salesman was very helpful and explained about colours and fabrics and how to help with a spillage on cloth material also he was easy to talk to and answered all my questions confidently. Ten out of ten for service
11 July 2026
Reply from DFS Furniture - Stirling
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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