DFS Furniture - Stockton Reviews 

Great experience from start to finish. The store was super busy on our visit but the service remained. We were given advice from Dale and ended up with more than we bargained for.

We had a great experience in store. When we walked in we were told we wouldn't be hounded and just to have a look around and any questions we had to find them. We found Dale who was just brilliant. He answered any questions we had, gave his honest opinion on what he thought was best for us and our family and had a little giggle with us as well. We felt really relaxed and not pressured into anything. We came away with a new sofa and happy faces. Highly recommend this store. The staff are fab!

what a pleasurable experience. the prices are extremely good value and the staff are very knowledgeable and friendly. a shout out to lucy who took us through the whole process with ease. make this your first stop and you wont regret it.

Brilliant warren was excellent

staff member Wesley was warm and friendly talked through everything in a clear and calm way. very helpful

Fantastic service and support; no over hassling, just normal adult conversation! Deals & vouchers given without request.

My family and I were looking for a chair for post-hip replacement. We had tried several options when Dale came to ask if we required any help. He was extremely knowledgeable and listened to what we wanted. He was great with the kids and showed them what several sofas could do. He showed myself to several chairs demonstrating how they worked.
He was super friendly and helpful. I loved the chair and bought due to Dales help-thank you so much.

Very helpful salesman, polite and informative.

What a fantastic visit I had whilst making my purchases at the Stockton store. I was greeted by Debbie at the door, and she looked after me, and my little dog, advised and guided me throughout the whole experience. She gave me her honest views and opinions on my choices, which was very much appreciated by myself. She advised on aftercare products and a selection of accompanying items for my new home. Nothing was a bother to other staff members either, they helped move items around the store to see if they were compatible with my other choices. The whole experience was brilliant and it certainly enforced my view of DFS after years of purchases. I wouldn’t go anywhere else. 10/10 all round.

We came in a couple of weeks ago and spoke with Warren about buying 2 settees and he was very helpful and took his time to chat with us even though we were not ready at that time to go ahead with purchase. So when we came back again it was nice that he remembered us and he went through everything from beginning to end. He wasn't pushy just very knowledgeable and made the purchase stress free for us. Thank you to warren appreciated his help I feel he went above and beyond and we didn't feel rushed, even though you closed at 6 and all the staff were waiting to go home. Thank you
great experience

Nice relaxed atmosphere. Friendly staff and didn't feel pressured into making any purchases

Excellent service ordered 3 seater with central table .Pleasent salesman ,will definitely use DFS again .

I knew what I wanted when I came in and the guy was very helpful going through everything and all the details.

Liam, our initial advisor was very friendly, helpful and informative. He offerred good advice and allowed us to browse at our leisure. The staff as a whole made us feel very comfortable providing a lovely shopping experience. Would certainly shop here again.

We were helped by Debbie in store who wanted to know about our style and how she could help to get to our perfect sofa !

This is indeed what happened and we have ended up ordering a sofa which fits the design of our room perfectly . We have previously been anxious to sofa shop due to predatory sales techniques . There was none of that instead honesty and helpful advice prevailed .

Went into store today looking to buy a coffee table nesting set . We were greeted by Dale who observed very quickly that I have a disability and offered to look around the store for me when listening to what I required and why . He showed me photos of what was available and when I shortlisted the items I liked he took me to see them without having to walk the whole store . I am very happy either way my purchase and the excellent customer service that I was given .

Helpful staff member, offered a drink while waiting. Bought the armchair I had seen online

Great choice, lots of knowledge from the staff. We wasnt hounded either.

Lucy in the Teesside Park store could not have been more helpful. Her product knowledge, and helpful attitude made choosing our furniture so much easier. We never felt rushed or pressured, I fact at one point Lucy rearranged furniture in the show room to help us visualise the furniture in our home.